Information Technology Specialist 2 (Box # ITS 2 04030-04088) ALB Apply
The New York State Department of Financial Services seeks to build an equitable, transparent, and resilient financial system that benefits individuals and supports business. Through engagement, data-driven regulation and policy, and operational excellence, the Department and its employees are responsible for empowering consumers and protecting them from financial harm; ensuring the health of the entities we regulate; driving economic growth in New York through responsible innovation; and preserving the stability of the global financial system.
The Department of Financial Services (DFS) is seeking candidates for the position of Information Technology Specialist 2 in the Technology Bureau. Duties include, but are not limited to, the following:
- Provides Tier 2 support and incident management for IT systems faults and service requests;
- Utilizes diagnostic software and manuals to identify and resolve issues;
- Determines incident scope and impact; tracks issues to resolution;
- Updates the internal knowledgebase with issue resolution detail;
- Supports computers, laptops, printers, smartphones and applications including laptop imaging, hard drive testing and application set-up for users;
- Updates software as appropriate; manages user accounts including rights, permissions and systems groups; and
- Manages critical incidents; escalates problems as required to Tier 3 support.
Preferred Qualifications
- Experience in supporting Windows 10 desktop and office 365.
- Experience in IT customer support and training.
- Experience in computer installation, diagnosis and repair.
- Experience in network & standalone printer installation, diagnosis & repair.
Appointment method:
Minimum Qualifications: Either 1. a bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science; Or 2. a bachelor's or higher-level degree in any field AND one year of experience in information technology; Or 3. 60 semester credit hours including or supplemented by 15 semester credit hours in computer science AND one year of experience in information technology; Or 4. two years of experience in information technology.
NY HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply (see minimum qualifications above). At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
List Appointment: Candidates must be reachable on the Civil Service eligible list for 20-611 or 30-500.
Transfer: Candidates must have one year of permanent competitive service in a title eligible for transfer via Sections 70.1 or 52.6 of the Civil Service Law. Information regarding transfer eligibility may be available on the Civil Service Career Mobility Office website at http://careermobilityoffice.cs.ny.gov/cmo/.
Please Note that under Civil Service Law, an employee cannot have two consecutive upward 70.1 or 52.6 transfers without an intervening eligible list appointment if such transfers would exceed two salary grades.
To Apply: Interested qualified candidates must submit a resume and letter of interest no later than February 16, 2024 to the email address listed below. Please include the Box # (Box ITS 2 04030-04088) in the subject line of your email to ensure receipt of your application. Email submissions are preferred.
Ryan Taratus
Box ITS 2 04030-04088
New York State Department of Financial Services
Office of Human Resources Management
One Commerce Plaza, Suite 301
Albany, NY 12257
Email: ryan.taratus@dfs.ny.gov
Fax: (518) 402-5071
All candidates that apply may not be scheduled for an interview
Public Service Loan Forgiveness
Employment with New York State qualifies an individual for Public Service Loan Forgiveness (PSLF). This program forgives the remaining balance on any Direct Student Loans after you have made 120 qualifying monthly payments while working full-time for a U.S. federal, state, local, or tribal government or not-for-profit organization. To learn more about the program and whether you would qualify, please visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
AMERICANS WITH DISABILITIES ACT: REASONABLE ACCOMMODATIONS
Under the Americans with Disabilities Act (ADA), the Department of Financial Services is required to provide reasonable accommodation for known physical or mental limitations of an otherwise qualified applicant with a disability if an accommodation would enable the applicant to perform the essential functions of the job. If the accommodation would constitute an undue hardship on the operations of the agency, the agency is not required to provide it.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Office of Employee Relations at (518) 473-3130 or via email at response@oer.ny.gov.
Job Type: Full-time
Pay: $63,108.00 - $80,248.00 per year
Benefits:
- Health insurance
Schedule:
- Monday to Friday
Ability to Relocate:
- Albany, NY 12210: Relocate before starting work (Required)
Work Location: Hybrid remote in Albany, NY 12210
