Information Technology Support Technician

IT Support Technician/Analyst Oil and Gas – Denver, COWith busy teams based in the region focused on supporting oilfield and corporate operations, we are seeking an experienced IT Support Technician/Analyst to support this growing business. Possessing 5+ years of desktop support experience, gained in a busy customer-centric environment, along with highly developed communication skills, will make you a strong candidate to add to this district.While this is a very successful, industry-leading company, its employees will tell you it is more than that. They will share that the corporate culture is second to none, the work is both exciting and challenging, and the opportunity to build a meaningful and fulfilling career is open to all. Simply put, this is the “Best Darn Frac Company” in the market.If you are seeking a career—not just a job, are flexible to work overtime when needed, and understand that operations schedules are driven by customer demand and business requirements—and are willing to invest in us as we invest in you—we need to talk!Position SummaryReporting to the IT Support Manager, this position is a standalone role supporting users in maintaining computers, phones, software, and other related systems. This position is part of a team of two serving as the main IT Support Technicians for all district-based users in this busy oilfield service location.Supporting a wide variety of users (approximately 2,000 employees in the region), including corporate personnel, district leadership, and occasionally field-based employees (Equipment Operators, Drivers, and Mechanics), your ability to prioritize tickets, actively listen, troubleshoot issues, document resolutions, and follow up with users is critical to business operations.While you will perform routine support tasks, you will also participate in interesting project work. This is a fast-paced environment where attention to detail and ownership are essential. The IT Services team is collaborative and tight-knit, with each member taking extreme ownership of their role.Duties and ResponsibilitiesCoordinate and provide IT support for all computer users in the district – primary point of contactLevel 2 troubleshooting for phones, computers, printers, and related systemsRepair software and hardware issues as they ariseConfigure and deploy new equipmentEvaluate broken hardware and perform warranty coordination/repairsTrain users on operating systems, applications, and mobile devices as neededWrite user instructions and documentation when requiredMaintain asset lists and internal IT databasesTravel occasionally to regional offices to support usersManage and support IT projects as neededYou BringMinimum 3–5 years of desktop support experienceAssociates or Bachelor’s degree in Computer Science, Systems/Industrial Engineering, or equivalent experienceStrong communication and interpersonal skillsStrong analytical ability and sound judgmentAbility to translate technical concepts into non-technical languageAbility to work in a fast-paced environmentSelf-starter mindset with process improvement focusValid driver’s license with clean MVRStrong organizational and time-management skillsCommitment to safety and attention to detailPositive attitude and strong work ethic