Inside Sales Coordinator

Inside Sales CoordinatorThe Inside Sales Coordinator is responsible for providing support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems and managing international orders. This sales support role is the vital link between our customers and our internal teams. The essential role is to ensure smooth communication, accurate order processing, and exceptional service delivery. Works under direct supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.Principle Duties and ResponsibilitiesMaintains frequent communication with customer base and gathers information to ensure their satisfactionHandles basic issues and problems and refers more complex issues to higher-level staffManages sales orders from existing customers via email and phoneCorresponds regularly with customersWorks with account managers to comply with customer requests and to solve customer problemsWorks with all internal teams to successfully deliver international documentation for all ordersMaintains positive relationships with customers and internal teamsWorks with Account Managers to enhance sales programsEnsures accuracy in data entry for quotes and ordersCollaborates across departments including sales, logistics and purchasingPrepares various reports and correspondence as requiredContributes to team success by meeting individual goals and supporting team objectivesPerforms other duties as requiredQualificationsMinimum of high school graduate2 years+ of experience, preferably in customer servicePossesses beginning to working knowledge of subject matterWorking knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)Working knowledge of various office equipment (computer, scanner, etc)Strong written and verbal communication skillsExcellent organizational skills and attention to detailAbility to multitask and work independently in a fast-paced settingSpanish speaking requiredBenefitsMedical, dental, and vision insuranceHealth savings account with company contributionBasic and voluntary life and insurance and disability insurance401(k) with company matchPaid vacation and holidaysEmployee stock purchase programWellness programs and moreThe Company is an Equal Opportunity Employer.