Inside Sales Specialist

Industrial Service Group is seeking a self-motivated and results driven Inside Sales Specialist to join our team! This is an in-office role at our Indianapolis HQ (9355 Delegates Row, Indianapolis, IN 46240) as part of our centralized inside sales and customer service organization, reporting to the Manager, Inside Sales.The Inside Sales Specialist is responsible for best-in-class customer service, e-commerce order management, and outbound selling via phone and email to new and existing customers. Inside Sales Specialist may be assigned specific tasks or special projects as needed for the business.Key Responsibilities:Respond to inbound customer inquiries, with professionalism and urgency, via phone, email, and chatExecute daily outbound calls to grow revenue and expand customer relationshipsBuild and maintain key account relationshipsAssist customers in determining product needs and resolve all customer issues related to orders, delivery, billing or product questionsPrepare quotes, confirm pricing and availability, and follow up to close ordersCollaborate with internal teams to ensure timely and accurate fulfillment of customer ordersEnter, manage, and track customer orders accurately within the ERP systemMeet or exceed individual performance metrics including, activity levels, revenue targets, and customer retention goalsRequirements:3+ years of experience in industrial distribution, industrial manufacturing, or a related inside sales/customer service roleExperience handling inbound customer service in a distribution environment (phone, email, website)Working knowledge of ERP systems for order entry and quotingComfort with outbound phone and email sales activityStrong communication and organizational skillsAbility to work in-office in Indianapolis, INPreferred:Familiarity with CRM systems and eCommerce platformsPrior experience supporting both service and product salesWorking knowledge of compressor equipment and parts