Skip to main content
Loading
snaprecruit
Logo
Close
Log in
Sign Up
Post a Job

Millions Of Active Candidates

For Employers
VIEW SIMILAR JOBS →
loadingbar
Loading, Please wait..!!

It Business Analyst Ii

  • It Business Analyst Ii job type Posted on: Nov 12, 2026
  • It Business Analyst Ii experience level TekWissen LLC
  • It Business Analyst Ii employment type Houston, Texas
  • It Business Analyst Ii salary Salary: $62 per hour
  • It Business Analyst Ii employment type Onsite
  • It Business Analyst Ii salary Full-time
Save this job

Point Apply Here APPLY LATER

Curious about compensation?

Explore the historical salary trends, average pay, and estimated compensation for It Business Analyst Ii roles in Texas.

View Salary Guide →
Over 12 millions jobs on Snaprecruit.
Find your match !
VIEW SIMILAR JOBS →

Job Title :

It Business Analyst Ii

Job Type :

Full-Time

Job Location :

Houston Texas United States

Remote :

No

Jobcon Logo Job Description :

Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Job Title: IT Business Analyst II
Location: Houston, TX 77002
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
  • We are seeking a detail-oriented and professional Level 1 Support Analyst to join our team. This role is responsible for providing first-line support for the custom client IT Business applications, handling requests from both internal and external customers.
  • The analyst will triage incoming support requests, accurately log issues, and determine the appropriate course of action-whether filing an enhancement request or creating a bug work item.
  • This position requires strong communication skills, technical aptitude, and close collaboration with Level 2/Level 3 development teams located offshore.
Key Responsibilities:
  • Serve as the initial point of contact for support requests via phone, email, or ticketing system.
  • Accurately log and categorize all incoming requests in the support system.
  • Perform initial triage to determine severity, priority, and type of issue (bug, enhancement, or general inquiry).
  • Escalate complex issues to Level 2/Level 3 teams and provide all necessary details for resolution.
  • Communicate professionally and promptly with customers to acknowledge receipt of requests and provide status updates.
  • Collaborate with offshore development teams to ensure timely resolution of issues.
  • Maintain detailed documentation of support activities, resolutions, and follow-ups.
  • Identify recurring issues and recommend process improvements or knowledge base updates.
  • Ensure compliance with established SLAs and support procedures.
Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • 1 3 years of experience in application support or help desk environment.
  • Strong verbal and written communication skills with a professional demeanor.
  • Technical aptitude and ability to learn application functionality quickly.
  • Proficiency in using ticketing systems and support tools.
  • Excellent attention to detail and organizational skills.
  • Ability to work independently and collaborate effectively with remote teams.
Preferred Skills:
  • Familiarity with software development lifecycle (SDLC) and issue tracking tools (e.g., Azure DevOps, JIRA).
  • Familiarity with SQL DB and SQL query.
  • Experience supporting web-based applications.
  • Knowledge of basic troubleshooting techniques for application and user issues.
  • Exposure to Agile/Scrum methodologies.
  • Experience in Oil and Gas industry applications is a plus.
TekWissen Group is an equal opportunity employer supporting workforce diversity.

People Also Search For

Similar Jobs You May Be Interested In

IT Business Analyst II

Confidential Employer
Houston, Texas

Jobcon Logo Position Details

Posted:

Nov 12, 2026

Reference Number:

52638-12690

Employment:

Full-time

Salary:

$62 per hour

City:

Houston

Job Origin:

CIEPAL_ORGANIC_FEED

Share this job:

  • linkedin

Jobcon Logo
A job sourcing event
In Dallas Fort Worth
Aug 19, 2017 9am-6pm
All job seekers welcome!
Get your FREE tickets

It Business Analyst Ii    Apply

Click on the below icons to share this job to Linkedin, Twitter!

Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Job Title: IT Business Analyst II
Location: Houston, TX 77002
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
  • We are seeking a detail-oriented and professional Level 1 Support Analyst to join our team. This role is responsible for providing first-line support for the custom client IT Business applications, handling requests from both internal and external customers.
  • The analyst will triage incoming support requests, accurately log issues, and determine the appropriate course of action-whether filing an enhancement request or creating a bug work item.
  • This position requires strong communication skills, technical aptitude, and close collaboration with Level 2/Level 3 development teams located offshore.
Key Responsibilities:
  • Serve as the initial point of contact for support requests via phone, email, or ticketing system.
  • Accurately log and categorize all incoming requests in the support system.
  • Perform initial triage to determine severity, priority, and type of issue (bug, enhancement, or general inquiry).
  • Escalate complex issues to Level 2/Level 3 teams and provide all necessary details for resolution.
  • Communicate professionally and promptly with customers to acknowledge receipt of requests and provide status updates.
  • Collaborate with offshore development teams to ensure timely resolution of issues.
  • Maintain detailed documentation of support activities, resolutions, and follow-ups.
  • Identify recurring issues and recommend process improvements or knowledge base updates.
  • Ensure compliance with established SLAs and support procedures.
Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • 1 3 years of experience in application support or help desk environment.
  • Strong verbal and written communication skills with a professional demeanor.
  • Technical aptitude and ability to learn application functionality quickly.
  • Proficiency in using ticketing systems and support tools.
  • Excellent attention to detail and organizational skills.
  • Ability to work independently and collaborate effectively with remote teams.
Preferred Skills:
  • Familiarity with software development lifecycle (SDLC) and issue tracking tools (e.g., Azure DevOps, JIRA).
  • Familiarity with SQL DB and SQL query.
  • Experience supporting web-based applications.
  • Knowledge of basic troubleshooting techniques for application and user issues.
  • Exposure to Agile/Scrum methodologies.
  • Experience in Oil and Gas industry applications is a plus.
TekWissen Group is an equal opportunity employer supporting workforce diversity.

Loading
Please wait..!!