IT Help Desk Analyst I - Fast, Friendly End-User Support

Yuhaaviatam of San Manuel Nation is hiring a Service Desk Analyst I in Highland, California. This position requires providing high-quality support to end users through various channels including phone, email, and in-person. Key responsibilities include troubleshooting technical issues, prioritizing service requests to meet SLAs, and maintaining documentation of tech solutions. The ideal candidate must possess a High School Diploma (GED) and ideally an Associate’s degree in Computer Science. One year of IT experience is mandatory, with a preference for those who have worked in the Casino or Gaming industry. This role offers an opportunity to develop help sheets and contribute to knowledge base articles. #J-18808-Ljbffr