IT Support Specialist

Role: IT Support SpecialistLocation: Nashville, TNDuration: 6 MonthsResponsibilities Assist with AV setup for internal meetings and events Support and assist employees using AV systems, both onsite and remote, including Google Meet, Zoom and Teams, chrome device management, projectors, audio and video conferencing Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch) Deploy and support software to end-users Respond to support requests at the IT Helpdesk both in person and via our ticketing system Managing inventory for hardware and software Know and work with your points of escalation to improve the End User experience Improving and updating our internal and user facing Kbase Requirements 2-3+ years of experience in IT support roles Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc AV support experience Experience with administration of Apple computer products using enterprise management tools Knowledge and hands-on experience managing Windows laptops and desktops Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence