IT Technician II - FT

Technical Support SpecialistProvide technical support for desktops, laptops, mobile devices, peripherals, operating systems, and applications.Install, configure, and maintain computer systems, printers, phones, and related equipment.Assist with server, network, and infrastructure support.Monitor system performance and respond to alerts and outages as needed.Document incidents, resolutions, and procedures within the ticketing system.Participate in IT projects such as system upgrades, deployments, and migrations.Ensure compliance with IT policies, security standards, and data protection requirements.Provide after-hours or on-call support as assigned.Perform additional responsibilities as assigned.Qualifications:Ability to troubleshoot hardware and software issues efficiently.Strong customer service and communication skills.Ability to prioritize tasks and manage multiple issues simultaneously.Detail-oriented with strong documentation skills.Ability to work independently and collaboratively within a team environment.What We Offer:MotorCity Casino Hotel offers competitive wages, excellent medical, dental, and vision benefits, a generous 401(k) program, and childcare reimbursement. You'll enjoy complimentary meals during your shift, vacation time, and your uniforms and their cleaning will be paid for. Plus, there's free on-site parking, exclusive associate discounts, tuition reimbursement, and more. And as a MotorCity Casino Hotel associate, you'll find exciting opportunities for professional growth and advancement.As an active community partner, MotorCity Casino Hotel is dedicated to the city of Detroit. Our associates, management, and ownership contribute to the metro-Detroit community through several local programs that have a positive impact on the lives of the people in our city. Our Helping Hands committee, a dynamic group of associate volunteers established in 2003, is the driving force behind many of the philanthropic initiatives that help us make a difference in our community.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.