Ivr Wfm Verint

Position: IVR/WFM Systems/Verint

Location: Any where in US

Duration: Long Term Contract

Job Description:

Mandatory Skills:

• Verint WFM experience with hands on in Amazon Connect connectors and integration
• Hands-on configuration of Verint
• PaaS solution design
• Single Sign-On (SSO) integration

Summary

We are seeking a strong hands-on Verint Workforce Management (WFM) Engineer with proven implementation experience in Amazon Connect environments. The ideal candidate should possess deep expertise in Verint configuration, integration engineering, and cloud-based contact center solutions, with the ability to design and deploy enterprise-grade workforce optimization solutions.

Required Skills

• Strong hands-on experience with Verint Workforce Management (WFM)
• Experience integrating Verint with Amazon Connect
• Hands-on Verint configuration, deployment, and administration
• Experience with Amazon Connect connectors and integration architecture
• Strong understanding of PaaS solution design and implementation
• Experience implementing Single Sign-On (SSO) integrations using SAML, OAuth, OpenID Connect, etc.
• Experience working on enterprise Contact Center and CCaaS implementations
• Ability to troubleshoot production issues and support deployments
• Strong engineering and implementation background

Preferred Skills

• AWS Cloud experience
• Knowledge of Contact Center Operations and Workforce Optimization
• Experience with enterprise security and identity management solutions
• Experience working in Agile delivery environments
• Banking/Financial Services domain experience preferred

Profile Expectations

• Candidates must have recent hands-on implementation experience.
• Strong preference for engineers who have built, configured, and integrated solutions rather than primarily leading teams or managing products.
• Must be able to discuss technical challenges, architecture decisions, and implementation details related to Amazon Connect and Verint integrations.

  Shiva Nayani
  Sr Technical Recruiter

  Desk Phone: +1 9784873158

  Email ID LinkedIn:

  (NYNJMSDC, MWBE, NY SBS MBE, CPUC, & WBE Certified)

  | |

  Address: 3^rd Ethel Rd, Suite # 302, Edison, NJ 08817

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