Lab Engineer

Lab Engineer / Desktop Support Engineer

Collegeville PA

Key Responsibilities

Desired Competencies (Technical/Behavioral Competency) (Ideally should not be more than 3-5)

1. Strong troubleshooting skills across hardware, OS, network, and scientific instrument data flows

2. End-User Computing/Desktop Support (Break/Fix ~80% workload)

3. Networking fundamentals (IP addressing, subnetting, OSI model, firewalls)

4. Active Directory

5. Experience with validated systems (GxP) and documentation Microsoft Excel proficiency

Good-to-Have

Project support experience

Background in computer security

Responsibility of/Expectations from the Role

Maintain and support global computer infrastructure (~8000 PCs) Image, onboard, and secure new computers and hardware

Troubleshoot scientific instrument data flows and software issues

Support scientists with incident management, user coaching, and access management Implement validated data backup solutions for laboratory analytical instruments

Perform software testing and validation, technical documentation, and environment checks Provide D2D operations support and project-based contributions

Collaborate using AGILE methods

Mandatory
Computer troubleshooting (hardware, OS, lab instruments, connectivity issues) End-User Computing/Desktop Support (Break/Fix)
Network fundamentals (Static/Dynamic IPs, Subnetting, OSI model, firewalls)
Active Directory
Computer security
Validated systems (GxP) exposure
Data backup implementation for lab
equipment
ServiceNow or similar ticketing systems

Software testing & validation skills AGILE ways of working