Lead AV Install Technician (Tier 3)

Wave AVL is a design-build audio, video, and lighting integration company creating innovative AVL environments for churches, commercial spaces, entertainment, education, and sporting venues.Wave is seeking a Lead AVL Install Technician to serve as the field leader responsible for the successful installation, commissioning, and client handoff of AVL integration projects. This individual leads installation teams, coordinates with project management and clients, and ensures projects are completed safely, efficiently, on schedule, and according to Wave’s standards of excellence.The ideal candidate is a servant leader who thrives in a hands-on environment, enjoys solving technical challenges, communicates effectively with both managers and teammates, and takes pride in developing others while delivering exceptional work.ESSENTIAL FUNCTIONSField Leadership & Project ExecutionServe as the on-site foreman, leading installation teams of approximately 4-6+ employees and subcontractorsExecute projects safely, efficiently, and within established budgets and timelines while maintaining Wave quality standardsCoordinate daily activities with Project Managers to ensure alignment on scope, schedule, and prioritiesRepresent Wave professionally with clients, general contractors, and other trades throughout project executionParticipate in construction meetings and communicate installation progress, concerns, and solutionsInstallation & System IntegrationOversee rack assembly, equipment installation, cable management, termination, labeling, and system integrationEnsure all installation work complies with project drawings, schematics, manufacturer specifications, and Wave standardsInstall structured cabling including pulling, terminating, testing, and troubleshooting AVL infrastructureReview and markup schematic diagrams and building drawings while communicating discrepancies or field changesConduct site inspections to verify proper implementation and site readinessCommissioning & Client SupportCommission AVL systems and verify proper operation prior to project completionTroubleshoot system issues independently and collaborate with Technical Support when necessaryProvide client training on system functionality and operational best practicesSupport post-installation service needs and ensure a successful customer handoffDocumentation & CommunicationDocument daily project status, field progress, and scope changesCommunicate installation issues, delays, and change requests to Project Management in a timely mannerMaintain accurate documentation to support project closeout and future service needsTeam LeadershipDelegate responsibilities effectively while maintaining accountability for quality and productivityMentor and develop junior installers and subcontractors through coaching and hands-on leadershipPromote a culture of safety, professionalism, teamwork, and continuous improvementMaintain clean, organized, and professional job sites at all timesSupport additional project or team responsibilities as needed.QUALIFICATIONSAlignment with Wave’s culture, values, and commitment to excellencePositive attitude with a team-first mindset and desire for continuous learningInternal locus of control with the ability to proactively solve problems and take ownership of outcomesMinimum of three years of experience in AVL integration, low-voltage systems, or related construction tradesPrevious experience leading installation crews or supervising field teams preferredAVIXA CTS-I certification (or ability to obtain within 90 days of hire)Strong understanding of construction processes, installation methods, and jobsite coordinationAbility to read and interpret blueprints, schematics, and construction drawingsExcellent troubleshooting and problem-solving skillsStrong verbal communication and customer service abilitiesAbility to report to the Charlotte office when not travelingAbility to safely lift equipment and work on ladders, lifts, and construction sites as requiredLocation: Greater Charlotte Area (Would consider fully remote employee, with 100% travel)Job Type: Full-Time (Minimum 40 hours, with overtime opportunities)Travel: Up to 75% of the time (100% travel if employee is fully remote)Reports To: VP of ProjectsCompensation: $30-35/hour, depending on experience