Manager Implementation Ops - Delivery Operations

Job Type Full-time Location & Work Arrangement This is a 100% in‑office role based at our Schaumburg, IL or Meridian, ID, or Rochester, NY location. Remote or hybrid work is not available. Candidates must be able to work on site five days per week during designated work hours. Position Overview The Payroll Implementation Manager will provide leadership, coaching, training, and mentoring to PRC staff to ensure all critical aspects of Web Pay Products are set up accurately and meet client expectations within the specified Service Level Agreement. The manager will guide the team, identify areas for performance improvement, and deliver positive feedback to promote continuous growth. Primary Responsibilities Ensure the client base receives the appropriate level of customer service and technical support by handling unresolved and escalated client issues promptly and courteously. Manage day‑to‑day activities of the implementation support staff through leadership, coaching, and mentoring. Collaborate with other organizational areas to ensure consistency in all policies and procedures. Work with the Learning & Development department to coordinate, assess, and manage employees' training needs and gaps. Develop and implement employee motivation activities and incentives. Handle disciplinary issues as necessary. Interview and hire candidates. Provide positive and constructive feedback while balancing ownership and continuous improvement. Develop and motivate team members to reach departmental goals. Work with the Department Director to plan and schedule resources. Qualifications Minimum 2 years of management experience, preferably in team development and workflow processes within a matrix environment. Bachelor’s Degree preferred in an applicable focus area or equivalent combination of education and experience. Strong mathematical ability and aptitude for learning payroll software applications. Excellent troubleshooting ability to handle client payroll issues. Ability to multi‑task and work in a fast‑paced, high‑stress environment. Excellent listening and communication skills; 100% client satisfaction is our priority. Proficiency with Microsoft Office, especially Excel. Project Management and/or Change Management experience is a plus. Knowledge of Access, SQL, or Crystal Reports is a plus. Physical requirements: Ability to sit for extended periods (typically 7‑8 hours a day) and operate a computer and phone systems. Compensation & Benefits The base pay range for this position is $89,000 – $105,000 per year; base pay may vary based on experience and qualifications. The role is eligible for an annual bonus and restricted stock unit grant, in addition to a full range of benefits, including medical, dental, vision, life, disability, 401(k) match, and other perks supporting employees and their families. Equal‑Opportunity Employer Paylocity is an equal‑opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. EEO Statement We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio‑economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through employee resource groups, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. Legal Compliance We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request a reasonable accommodation in the job application or interview process, please contact . #J-18808-Ljbffr