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Manager, Technical Account Management - Digital Media

  • ... Lehi, Utah, United States
  • ... Full time
  • ... Salary: 211900 per year
  • Posted on: Feb 05, 2024       Expires on: Mar 21, 2024

Manager, Technical Account Management - Digital Media   

JOB TITLE:

Manager, Technical Account Management - Digital Media

JOB TYPE:

Full-time

JOB LOCATION:

Lehi Utah United States

JOB DESCRIPTION:

Our Company

Changing the world through digital experiences is what Adobe’s all about.
We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.


We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.
We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

This seasoned leader will manage a team of Technical Account Managers (TAM).
The TAMs provide proactive technical leadership to customers who have purchased the Elite Adobe Support Plan and who are generally our largest and most strategic customers.


What You’ll Do
Manage and lead a team of 8-12 TAMs located primarily in Lehi, UT but also located across North America.
Ensure that the team achieves their objectives and deliverables.

Attract, recruit, inspire and retain the best talent as the team quickly grows.

Develop relationships and have frequent interaction with customers, including executives of Fortune 500 companies.

Refine the Technical Account Management program procedures for Digital Media, coordinating across Adobe teams to ensure program alignment.
Work with regional support delivery leaders to ensure the program is meeting the needs of our customers.

Identify trends and opportunities to improve processes, methods, services, and activities that will enhance the customer and employee experience, while driving the success of the Elite Support program.


What You’ll Need to Succeed
3+ years’ experience managing and growing a Technical Account Management team.

Strong track record of leading customer relationships centered around digital transformation.

Be an inspiring leader and have shown success in large-scale transformations.
Strong change agent.

Self-motivated, accountable, and passionate about exceeding customer expectations.

Exceptional organizational, presentation, and communication skills both verbal and written in English.

Ability to convey complex ideas and influence customers and colleagues at an advanced level.

Collaborate with other leaders to achieve shared business outcomes.

Technical expertise to constructively engage with product leadership to help shape the product roadmap.

Experience working with Engineering organizations, developing partnerships that ensure responsiveness and collaboration in improving release processes, considering customer impact of product lifecycle, and other Engineering impacts on the customer.

Experience with Adobe Digital Media products preferred.


Our compensation reflects the cost of labor across several U.
S.
geographic markets, and we pay differently based on those defined markets.
The U.
S.
pay range for this position is $130,400 -- $211,900 annually.
Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience.
Your recruiter can share more about the specific salary range for the job location during the hiring process.


At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.
Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).


In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.


Adobe is proud to be an Equal Employment Opportunity and affirmative action employer.
We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
Learn more.


Adobe aims to make Adobe.
com accessible to any and all users.
If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.
com or call (408) 536-3015.


Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

Position Details

POSTED:

Feb 05, 2024

EMPLOYMENT:

Full-time

SALARY:

211900 per year

SNAPRECRUIT ID:

S-1707371837-d796274a8b9dde0ea3576e5a9182beda

LOCATION:

Utah United States

CITY:

Lehi

Job Origin:

jpick2

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Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

This seasoned leader will manage a team of Technical Account Managers (TAM). The TAMs provide proactive technical leadership to customers who have purchased the Elite Adobe Support Plan and who are generally our largest and most strategic customers.

What You’ll Do
Manage and lead a team of 8-12 TAMs located primarily in Lehi, UT but also located across North America. Ensure that the team achieves their objectives and deliverables.
Attract, recruit, inspire and retain the best talent as the team quickly grows.
Develop relationships and have frequent interaction with customers, including executives of Fortune 500 companies.
Refine the Technical Account Management program procedures for Digital Media, coordinating across Adobe teams to ensure program alignment. Work with regional support delivery leaders to ensure the program is meeting the needs of our customers.
Identify trends and opportunities to improve processes, methods, services, and activities that will enhance the customer and employee experience, while driving the success of the Elite Support program.

What You’ll Need to Succeed
3+ years’ experience managing and growing a Technical Account Management team.
Strong track record of leading customer relationships centered around digital transformation.
Be an inspiring leader and have shown success in large-scale transformations. Strong change agent.
Self-motivated, accountable, and passionate about exceeding customer expectations.
Exceptional organizational, presentation, and communication skills both verbal and written in English.
Ability to convey complex ideas and influence customers and colleagues at an advanced level.
Collaborate with other leaders to achieve shared business outcomes.
Technical expertise to constructively engage with product leadership to help shape the product roadmap.
Experience working with Engineering organizations, developing partnerships that ensure responsiveness and collaboration in improving release processes, considering customer impact of product lifecycle, and other Engineering impacts on the customer.
Experience with Adobe Digital Media products preferred.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $130,400 -- $211,900 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

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