Manager, Technical Account Management - Digital Media Apply
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
This seasoned leader will manage a team of Technical Account Managers (TAM). The TAMs provide proactive technical leadership to customers who have purchased the Elite Adobe Support Plan and who are generally our largest and most strategic customers.
What Youll Do
Manage and lead a team of 8-12 TAMs located primarily in Lehi, UT but also located across North America. Ensure that the team achieves their objectives and deliverables.
Attract, recruit, inspire and retain the best talent as the team quickly grows.
Develop relationships and have frequent interaction with customers, including executives of Fortune 500 companies.
Refine the Technical Account Management program procedures for Digital Media, coordinating across Adobe teams to ensure program alignment. Work with regional support delivery leaders to ensure the program is meeting the needs of our customers.
Identify trends and opportunities to improve processes, methods, services, and activities that will enhance the customer and employee experience, while driving the success of the Elite Support program.
What Youll Need to Succeed
3+ years experience managing and growing a Technical Account Management team.
Strong track record of leading customer relationships centered around digital transformation.
Be an inspiring leader and have shown success in large-scale transformations. Strong change agent.
Self-motivated, accountable, and passionate about exceeding customer expectations.
Exceptional organizational, presentation, and communication skills both verbal and written in English.
Ability to convey complex ideas and influence customers and colleagues at an advanced level.
Collaborate with other leaders to achieve shared business outcomes.
Technical expertise to constructively engage with product leadership to help shape the product roadmap.
Experience working with Engineering organizations, developing partnerships that ensure responsiveness and collaboration in improving release processes, considering customer impact of product lifecycle, and other Engineering impacts on the customer.
Experience with Adobe Digital Media products preferred.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $130,400 -- $211,900 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each others employees.
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
This seasoned leader will manage a team of Technical Account Managers (TAM). The TAMs provide proactive technical leadership to customers who have purchased the Elite Adobe Support Plan and who are generally our largest and most strategic customers.
What Youll Do
Manage and lead a team of 8-12 TAMs located primarily in Lehi, UT but also located across North America. Ensure that the team achieves their objectives and deliverables.
Attract, recruit, inspire and retain the best talent as the team quickly grows.
Develop relationships and have frequent interaction with customers, including executives of Fortune 500 companies.
Refine the Technical Account Management program procedures for Digital Media, coordinating across Adobe teams to ensure program alignment. Work with regional support delivery leaders to ensure the program is meeting the needs of our customers.
Identify trends and opportunities to improve processes, methods, services, and activities that will enhance the customer and employee experience, while driving the success of the Elite Support program.
What Youll Need to Succeed
3+ years experience managing and growing a Technical Account Management team.
Strong track record of leading customer relationships centered around digital transformation.
Be an inspiring leader and have shown success in large-scale transformations. Strong change agent.
Self-motivated, accountable, and passionate about exceeding customer expectations.
Exceptional organizational, presentation, and communication skills both verbal and written in English.
Ability to convey complex ideas and influence customers and colleagues at an advanced level.
Collaborate with other leaders to achieve shared business outcomes.
Technical expertise to constructively engage with product leadership to help shape the product roadmap.
Experience working with Engineering organizations, developing partnerships that ensure responsiveness and collaboration in improving release processes, considering customer impact of product lifecycle, and other Engineering impacts on the customer.
Experience with Adobe Digital Media products preferred.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $130,400 -- $211,900 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each others employees.
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