Microsoft 365 Engineer (MSP / Intune)

Microsoft 365 Engineer (MSP / Intune)Location: Chicago, ILWork Model: Hybrid, 1 day/week onsite downtownSalary: Up to $130,000MSP Experience: RequiredIntune Experience: RequiredTier 3 Microsoft 365 and Intune SupportWe are a growing 100-person Managed Services Provider hiring a Microsoft 365 Engineer to join our Modern Workplace team supporting mid-market clients.This is a Tier 3 troubleshooting and escalation role focused on maintaining existing Microsoft cloud environments. Approximately 50% to 60% of the workload is Intune related.This is not a project-heavy position. A separate team handles major implementations and migrations, making this a strong fit for an experienced MSP engineer who enjoys advanced troubleshooting, client support, and ongoing environment optimization.What You Will Work On• Own advanced Microsoft 365 and Intune escalations across multiple client environments• Administer Intune including application deployment, patching, compliance policies, configuration profiles, Autopilot, and endpoint lifecycle management• Troubleshoot Entra ID, Conditional Access, MFA, Exchange Online, SharePoint Online, Teams, and hybrid identity• Troubleshoot complex endpoint, authentication, and Microsoft cloud issues independently• Support existing Azure Virtual Desktop environments• Use PowerShell and Microsoft Graph to automate administrative tasks• Participate in client technical discussions, major incident response, and root cause analysis• Maintain strong ticket documentation, client communication, and SLA ownershipWhat We Are Looking For• 5+ years of Microsoft 365 administration and support experience• MSP experience supporting multiple client environments is required• Advanced Intune troubleshooting and administration experience is required• Strong experience with Entra ID, Autopilot, Exchange Online, SharePoint, and Microsoft 365• Strong Tier 2 / Tier 3 troubleshooting and escalation experience• PowerShell administration and automation experience• Strong client communication, documentation, and ownership• Experience with AVD, Purview, Microsoft Lighthouse, ConnectWise, Auvik, IT Glue, or Microsoft certifications is a plusBenefits and Growth• Base salary up to $130,000• Medical, Dental, and Vision Insurance• 401(k) with company match• Certification exams and study materials paid for• Bonuses for successfully completing certifications• Quarterly engineering bonus up to 2% of salary based on billable performance• Pre-tax commuter and parking benefits• Hybrid schedule with only 1 day/week onsite• Continued growth across Microsoft 365, Intune, identity, endpoint security, and automation