Mobility Specialist

Metropolis Parking Mobility SpecialistSP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.ResponsibilitiesAs a Mobility Specialist, you are the front-line representative of Metropolis Parking, serving as the face of our technology-driven parking experience. You will assist customers in navigating and enrolling in Metropolis' parking technology while delivering courteous, professional service. This role requires stamina, attention to detail, and a strong customer-first mindset in a fast-paced environment.Mobility Specialists also play a key role in ensuring compliance with parking policies, maintaining lot and garage conditions, and supporting the overall operations of Metropolis facilities. As we continue to expand our technology platform, this position offers strong growth potential for high-performing team members.What You'll DoGreet and assist guests in parking lots and garages, providing professional and friendly serviceEducate customers on Metropolis parking technology and assist with enrollment as neededPromote positive customer relationships by consistently delivering excellent customer serviceRespond to customer questions and concerns confidently and courteouslyPatrol assigned parking lots and garages to identify vehicles without proper payment or authorizationIssue parking violations in accordance with company policiesDocument violations using company-provided mobile devices, including photo documentationMaintain the cleanliness of parking lots, garages, and common areasIdentify and report debris, spills, hazards, or maintenance issues promptlySweep floors, collect trash, and empty trash receptacles as neededPerform basic vehicle maintenance tasks, including cleaning, washing, oil changes, and minor upkeepWork independently and collaboratively as part of a teamObserve all safety protocols at all timesPerform additional duties as assignedQualificationsWhat You NeedHigh school diploma or GED preferred, but not requiredPrior parking industry experience preferred, but not requiredStrong customer service orientation with a willingness to go above and beyondComfortable using mobile devices and technology (iPad, iPhone, Android devices)Ability to communicate effectively in spoken English with customers and team membersStrong interpersonal and communication skillsReliable, adaptable, and able to thrive in a fast-paced environmentPhysical and Work Environment RequirementsAbility to stand and walk for extended periods (up to six consecutive hours)Ability to visually inspect vehicles and physically access all areas of garages and lotsComfortable working outdoors in all weather conditionsFlexibility to work various shifts, including weekends and eveningsPhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand, walk, and use hands to handle cash and equipment. The employee is occasionally required to sit, climb, or balance. The employee must occasionally lift and/or move up to 25 pounds.Salary Range: $16.00 - $17.00 per hourBenefits: Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.Right to Work PosterSP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruiting@metropolis.io. 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