Mortgage Loan Officer

Mortgage Loan Officer

Location: Chicago, IL 60605

Work Arrangement: Hybrid

Job Overview

We are seeking an experienced Inside Sales Loan Officer to manage consumer-direct mortgage inquiries and guide borrowers through the home loan process. The ideal candidate will have experience in mortgage origination, call center sales, and customer engagement, with a strong ability to convert leads into funded loans.

This role involves handling inbound and outbound calls, understanding borrower requirements, recommending suitable mortgage solutions, and managing applications through closing while ensuring compliance and excellent customer service.

Must Have

Minimum 2 years of inside-sales experience.

Existing NMLS licensing.

Consumer Direct mortgage experience.

Experience working within a call-center operating model.

Minimum monthly production of $1 million.

Nice to Have

Multi-state licensing is an advantage.

Required Qualifications

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• Minimum 2 years of experience in mortgage inside sales or loan origination.
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• Consumer-direct mortgage and call center sales experience preferred.
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• Active NMLS license required; multiple state licenses are an advantage.
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• Experience handling residential mortgage purchase and refinance transactions.
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• Familiarity with Loan Origination Systems (LOS), preferably Encompass.
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• Strong communication, negotiation, and customer relationship skills.
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• Ability to manage multiple leads, prioritize follow-ups, and meet sales targets.
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• Working knowledge of Microsoft Word, Excel, and Outlook.
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• High School Diploma or GED required; Bachelor's degree in Business or Finance preferred.
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