Network Telecommunications Engineer

Junior Network / Telecom SpecialistLocation: Raleigh, NC 27609Work Arrangement: 100% OnsiteShift: Night ShiftDuration: Contract-to-HireWe are looking for a motivated Junior Network/Telecom Specialist to support a mission-critical statewide Next Generation 911 (NG911) operations environment.Key Responsibilities:Monitor network dashboards, alerts, alarms, and system availability.Identify and document network incidents and service disruptions.Provide Tier I technical support to communication centers.Create and maintain incident tickets using Salesforce or ticketing platforms.Coordinate troubleshooting and issue resolution with technical vendors.Escalate critical incidents to Tier II support teams.Track vendor tickets and maintain accurate incident documentation.Prepare shift handover reports and provide operational updates.Required Skills:IT Help Desk / Service Desk / Technical Support experience.Basic networking knowledge (TCP/IP, connectivity, network equipment).Incident Management and Ticketing Systems.Network Monitoring and Troubleshooting.Strong communication and customer service skills.Ability to work overnight shifts in an onsite 24/7 operations environment.Preferred: NOC experience, Salesforce, telecommunications, NG911, or emergency communications experience.