Network Telecommunications Engineer

Junior Network / Telecom Specialist

Location: Raleigh, NC 27609

Work Arrangement: 100% Onsite

Shift: Night Shift

Duration: Contract-to-Hire

We are looking for a motivated Junior Network/Telecom Specialist to support a mission-critical statewide Next Generation 911 (NG911) operations environment.

Key Responsibilities:

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• Monitor network dashboards, alerts, alarms, and system availability.
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• Identify and document network incidents and service disruptions.
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• Provide Tier I technical support to communication centers.
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• Create and maintain incident tickets using Salesforce or ticketing platforms.
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• Coordinate troubleshooting and issue resolution with technical vendors.
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• Escalate critical incidents to Tier II support teams.
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• Track vendor tickets and maintain accurate incident documentation.
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• Prepare shift handover reports and provide operational updates.
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Required Skills:

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• IT Help Desk / Service Desk / Technical Support experience.
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• Basic networking knowledge (TCP/IP, connectivity, network equipment).
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• Incident Management and Ticketing Systems.
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• Network Monitoring and Troubleshooting.
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• Strong communication and customer service skills.
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• Ability to work overnight shifts in an onsite 24/7 operations environment.
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Preferred: NOC experience, Salesforce, telecommunications, NG911, or emergency communications experience.