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New Patient Coordinator

  • New Patient Coordinator job type Posted on: Nov 04, 2026
  • New Patient Coordinator experience level Jax Spine & Pain Centers
  • New Patient Coordinator employment type Jacksonville, Florida
  • New Patient Coordinator employment type Onsite
  • New Patient Coordinator salary Full-time
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Job Title :

New Patient Coordinator

Job Type :

Full-Time

Job Location :

Jacksonville Florida United States

Remote :

No

Jobcon Logo Job Description :

View Full Description

Job Description

Job Description
Position Summary:
Jax Spine & Pain Centers is seeking a compassionate, organized, and customer-focused New Patient Coordinator to join our growing team. As the first point of contact for prospective patients, you will play a critical role in creating a positive patient experience by guiding individuals through the intake and scheduling process. The ideal candidate is an excellent communicator with strong organizational skills who thrives in a fast-paced healthcare environment.

Key Responsibilities:
  • Serve as the primary point of contact for all new patient inquiries via phone, email, and electronic referrals.
  • Schedule new patient appointments while ensuring provider availability and appropriate appointment types.
  • Obtain and accurately enter patient demographic, insurance, and referral information into the electronic medical record (EMR).
  • Verify insurance eligibility and determine referral and authorization requirements.
  • Explain practice policies, appointment expectations, and required documentation to patients.
  • Coordinate receipt of medical records, imaging, and referral documentation prior to appointments.
  • Collaborate with providers, clinical staff, and referral sources to facilitate timely patient scheduling.
  • Maintain accurate patient records and ensure compliance with HIPAA and privacy regulations.
  • Respond promptly to patient questions and resolve scheduling concerns with professionalism and empathy.
  • Monitor referral work queues and follow up on pending referrals to ensure timely patient access.
  • Assist with additional administrative duties as assigned.

Qualifications:
  • High school diploma or equivalent.
  • Minimum of one (1) year of medical scheduling, patient access, call center, or healthcare administrative experience preferred.
  • Experience with electronic medical records (eClinicalWorks experience preferred).
  • Knowledge of medical terminology, insurance verification, referrals, and prior authorizations preferred.
  • Strong customer service and interpersonal communication skills.
  • Excellent organizational skills with strong attention to detail.
  • Ability to prioritize multiple tasks while maintaining accuracy in a fast-paced environment.
  • Proficiency in Microsoft Office and general computer applications.

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Jobcon Logo Position Details

Posted:

Nov 04, 2026

Reference Number:

d44a81f4

Employment:

Full-time

City:

Jacksonville

Job Origin:

ziprecruiter

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Job Description

Job Description
Position Summary:
Jax Spine & Pain Centers is seeking a compassionate, organized, and customer-focused New Patient Coordinator to join our growing team. As the first point of contact for prospective patients, you will play a critical role in creating a positive patient experience by guiding individuals through the intake and scheduling process. The ideal candidate is an excellent communicator with strong organizational skills who thrives in a fast-paced healthcare environment.

Key Responsibilities:
  • Serve as the primary point of contact for all new patient inquiries via phone, email, and electronic referrals.
  • Schedule new patient appointments while ensuring provider availability and appropriate appointment types.
  • Obtain and accurately enter patient demographic, insurance, and referral information into the electronic medical record (EMR).
  • Verify insurance eligibility and determine referral and authorization requirements.
  • Explain practice policies, appointment expectations, and required documentation to patients.
  • Coordinate receipt of medical records, imaging, and referral documentation prior to appointments.
  • Collaborate with providers, clinical staff, and referral sources to facilitate timely patient scheduling.
  • Maintain accurate patient records and ensure compliance with HIPAA and privacy regulations.
  • Respond promptly to patient questions and resolve scheduling concerns with professionalism and empathy.
  • Monitor referral work queues and follow up on pending referrals to ensure timely patient access.
  • Assist with additional administrative duties as assigned.

Qualifications:
  • High school diploma or equivalent.
  • Minimum of one (1) year of medical scheduling, patient access, call center, or healthcare administrative experience preferred.
  • Experience with electronic medical records (eClinicalWorks experience preferred).
  • Knowledge of medical terminology, insurance verification, referrals, and prior authorizations preferred.
  • Strong customer service and interpersonal communication skills.
  • Excellent organizational skills with strong attention to detail.
  • Ability to prioritize multiple tasks while maintaining accuracy in a fast-paced environment.
  • Proficiency in Microsoft Office and general computer applications.

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