Ocean Import Specialist

Ocean LCL Import SpecialistSchedule: Monday–Friday, 8:00 AM–4:30 PMPosition SummaryWe are seeking an experienced Ocean LCL Import Specialist to manage the end-to-end import process for Less-than-Container Load (LCL) shipments. This role is responsible for coordinating international shipments from origin through final delivery while ensuring accurate documentation, timely communication, regulatory compliance, and a high level of customer service.The ideal candidate will have hands-on experience with Ocean LCL imports, strong knowledge of import documentation and shipment processes, and the ability to effectively coordinate with overseas agents, carriers, CFS warehouses, customs brokers, trucking companies, customers, and internal teams. Experience working in IES (Integrated Export/Import System) or a similar transportation/logistics system is highly preferred.Key ResponsibilitiesManage the end-to-end Ocean LCL import process, from booking and documentation through customs clearance and final delivery.Coordinate with overseas agents, ocean carriers, CFS warehouses, customs brokers, and trucking providers to ensure shipments move efficiently and according to schedule.Review, process, and maintain accurate import documentation, including Bills of Lading, commercial invoices, packing lists, arrival notices, delivery orders, and related shipment documents.Monitor vessel schedules, cargo availability, devanning, customs clearance, freight release, and final delivery.Track shipments closely and proactively communicate updates, changes, and potential issues to customers and internal teams.Communicate professionally with customers regarding shipment status, arrival information, delays, delivery appointments, and other import-related matters.Identify, investigate, and resolve shipment discrepancies, documentation issues, delays, and demurrage/detention concerns.Enter, update, and verify shipment information accurately within IES and other transportation/logistics systems.Coordinate LCL consolidations and deconsolidations, ensuring accurate cargo handling, documentation, and delivery.Review freight and accessorial invoices for accuracy and assist with billing and cost verification.Maintain complete and accurate shipment records and ensure all required documentation is properly filed.Provide timely and accurate shipment updates to customers, sales, operations, and other internal departments.Partner closely with Sales and Operations to ensure smooth shipment execution and a consistently high level of customer service.Monitor shipments proactively and escalate potential service issues before they impact customers or delivery schedules.Follow company procedures, carrier requirements, and applicable U.S. import regulations and compliance requirements.Support continuous improvement of import processes, communication, documentation, and overall operational efficiency.Qualifications & SkillsPrevious experience in Ocean Freight Import, with a strong focus on LCL shipments.Working knowledge of the international ocean import process, including CFS operations, customs clearance, freight release, and final delivery.Strong understanding of import documentation and shipment terminology.Experience coordinating with overseas agents, ocean carriers, customs brokers, CFS facilities, and trucking companies.Experience using IES (Integrated Export/Import System) or a comparable transportation/logistics system preferred.Strong organizational and time-management skills with the ability to manage multiple shipments and priorities simultaneously.Excellent written and verbal communication skills.Strong attention to detail and accuracy.Ability to identify and resolve shipment issues in a timely and professional manner.Customer-service oriented with the ability to build strong relationships with customers and business partners.Proficiency with Microsoft Office, particularly Outlook and Excel.Ability to work independently while also collaborating effectively with Sales, Operations, and other internal teams.