Office Administrative And Customer Support Customer

Job Title - Customer Service Specialist I
Location: Miami, OK, United States of America
Full time: Internal/External
Work Schedule - Standard (Mon-Fri)
Environmental Conditions - Office
When you are part of the team at Thermo Fisher Scientific, you will do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe. Your work will have real-world impact, and achieving your career will be a priority.
How will you make an impact?
The Customer Excellence Order Entry & Fulfillment role resides on the Rigid Supply Chain Team supporting Critical environment and Labware, Clinical and storage Materials within the BioProduction Group and Laboratory Products Group . Primary responsibilities include processing catalog and custom orders, relationship building and delivering a superior customer experience.
What will you Do?
Order entry of customer purchase orders into SYSPRO ERP systems.
Update orders post order entry.
Scheduled shipment in conjunction with the internal Logistics and Transportation Departments.
Maintain intake queue for customer inquiries.
Serve as the customer advocate throughout internal processes. Troubleshoot, raise, and resolve issues and risks jeopardizing customer commitments. Communicate action plans and resolution to customer in a timely manner.
Participate in continuous improvement initiatives.
Collaborate closely with customers, product managers and account Managers to accurately gather purchase order requirements and secure business.
Meet business objectives around On-Time In-Full delivery, On-Time to promise delivery, Customer Allegiance scores, and revenue targets for given account assignments
Education
BS/BA degree, or equivalent work experience. Biotech industry preferred.
Minimum Requirements / Qualifications
Commercial or Scientific education preferred.
Experience working in a global environment.
Experience collaborating with customers and commercial teams amongst other collaborators and partners.
Outstanding organization skills and attention to detail.
Strong interpersonal communication and collaboration skills (both verbal and written).
Strong understanding of Microsoft Office Suite.
Clear understanding and practices customer centric approaches.
Command of the English language (interpretation, writing, and speaking).
Apply the Thermo Fisher Scientific 4i values in daily work Integrity, Intensity, Innovation, and Involvement.
Experience
Customer facing and order processing/management experience required.
Proficiency in a similar project management customer facing role.
Successful candidate is intellectually curious and purposeful with strong skills in the following areas: written and verbal communications, interpersonal cross functional team-based interaction, detail orientation, analytical approach, planning, and problem solving, and the basics of project management methodologies.
Must have experience processing orders in various systems (e.g., SYSPRO, Oracle E1/R12, SAP, Salesforce).
Works in an office environment. An employee must meet the physical demands described above to successfully perform this job. Thermo fisher will make reasonable accommodations to enable individuals with disabilities.
This position is not eligible for relocation benefits.