OFFICE MANAGER/INSIDE SALES REP

• Answer incoming calls, emails, and online inquiries from prospective customers.

• Respond promptly to new leads and follow up consistently to maximize sales opportunities.

• Educate customers about Garage Monkey's products, services, and installation process.

• Qualify leads, schedule estimates, and coordinate sales appointments.

• Prepare and send customer estimates, proposals, and follow-up communications.

• Follow up on outstanding estimates to help convert opportunities into confirmed jobs.

• Maintain accurate customer information, sales activity, and follow-up tasks in the company's CRM system.

• Build strong customer relationships and deliver exceptional service throughout the sales process.

• Identify opportunities to increase sales through additional products and services.

• Oversee daily administrative and office operations.

• Manage customer scheduling, installation calendars, and appointment confirmations.

• Coordinate with sales representatives, installation crews, and management to ensure projects run smoothly.

• Handle customer questions, scheduling changes, and service-related concerns professionally.

• Maintain organized customer records, contracts, invoices, and project documentation.

• Assist with invoicing, payment collection, and accounts receivable follow-up.

• Track open estimates, scheduled jobs, and completed projects.

• Monitor office supplies and support general business administration.

• Assist ownership with reporting, operational improvements, and special projects.

• Previous experience in office management, inside sales, customer service, or a similar role.

• Strong communication and interpersonal skills, with a professional phone presence.

• Proven ability to manage multiple responsibilities while staying organized and detail-oriented.

• Comfortable discussing pricing, following up with prospective customers, and asking for the sale.

• Proficiency with Microsoft Office, including Outlook, Excel, and Word.

• Experience using CRM systems and scheduling software.

• Strong computer skills and the ability to learn new software quickly.

• Ability to work independently, take initiative, and solve problems.

• Dependable, punctual, and committed to providing excellent customer service.

• Experience in home improvement, construction, flooring, or home services.

• Previous inside sales or lead conversion experience.

• Experience with Kickserv or similar CRM software.

• Familiarity with estimating, invoicing, and accounts receivable.

• Experience coordinating installation crews or service appointments.

We want someone who takes ownership of their responsibilities and enjoys being an important part of a growing small business.

Our ideal team member is:

• Sales-Minded: Comfortable following up with leads, overcoming objections, and closing sales.

• Highly Organized: Able to manage schedules, customers, paperwork, and multiple priorities.

• Customer-Focused: Friendly, professional, and committed to creating a great customer experience.

• Self-Motivated: Takes initiative without needing constant supervision.

• Detail-Oriented: Understands the importance of accuracy, communication, and follow-through.

• Team-Oriented: Works well with ownership, sales staff, and installation crews.

• Competitive compensation based on qualifications and experience.

• Opportunity to earn additional income through sales performance incentives.

• A stable, professional work environment.

• Opportunity for professional growth as the company expands.

• A hands-on role with meaningful responsibility and direct interaction with company leadership.

If you are an organized professional who enjoys working with customers, managing office operations, and helping grow a business, we would love to hear from you.

Join Garage Monkey and help us deliver outstanding garage transformations throughout the Virginia Beach area.

To apply, please submit your resume along with a brief description of your office management, customer service, and sales experience.