Onboarding Specialist

Company DescriptionReap delivers leading AI solutions designed specifically for Senior Care.We are a small team growing fast, and every new facility we bring live matters.Role DescriptionThe Onboarding Specialist at Reap is a full-time role. Hybrid preferred in Miami / South Florida. Remote considered for the right candidate.You will own facility onboarding end to end, from signed agreement to live and billing. You will run every new facility through our onboarding process: chasing data access, setting up accounts, coordinating training, and confirming each facility is ready to go live.This role is for someone who loves a clean checklist, notices the one field that is wrong, and keeps a dozen moving pieces on track without dropping any of them.Day to day you will:Guide new customer facilities through onboarding, from kickoff to go-liveCoordinate system access and data setup with customers and their software vendorsSet up customer accounts and keep onboarding records accurateCoordinate training for customer staffBe the main point of contact for customers during onboarding, with clear timelines and proactive updatesHelp improve our onboarding process, checklists, and tools as we scaleQualificationsExceptional attention to detail. You catch the mismatched name, the missing date, the step someone skippedHighly organized. You manage many facilities at different stages at once, and you always know what is next for each oneA little technical. You are comfortable learning new software quickly, troubleshooting access issues, and working with spreadsheets and dataClear, reliable communicator who follows up without being reminded2+ years in implementation, onboarding, operations, or a similar process-heavy roleNo healthcare or business office experience required. We will teach you the domainNice to haveExperience onboarding customers at a B2B SaaS companyFamiliarity with healthcare software or billingStartup experience, especially building processes where none exist yetTo show you read this carefully, start your application or message with the word CHECKLIST.