Operational Change Management Specialist

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

Operational Change Management Specialist

Onsite in Dallas, TX

6+ month contract

Pay rate: $55 - 60/hr on W2

Operational Change Management (OCM) Specialist to support ongoing transformation initiatives across its global real estate, workplace, and sustainability programs. This role is critical in ensuring that new systems, processes, and organizational changes are successfully adopted and sustained across diverse business units. The successful candidate will work closely with program leads, project managers, and business stakeholders to align people, process, and technology toward measurable outcomes.

Key Responsibilities

• Develop and execute change management strategies and communication plans that support adoption of new tools, processes, and operating models within GWS.
• Partner with project teams to identify change impacts and develop targeted interventions such as training, stakeholder engagement, and readiness assessments.
• Lead stakeholder and impact analysis for initiatives spanning technology deployments (e.g., Costar, Cority, ServiceNow) and operational transformation.
• Create and deliver training materials, user guides, and communications tailored to global audiences.
• Facilitate workshops, briefings, and town halls to promote understanding and buy-in for upcoming changes.
• Track and report change adoption metrics, feedback, and overall organizational readiness.
• Serve as a liaison between GWS leadership, IT, HR, and Communications teams to ensure alignment and consistency in change messaging and execution.
• Support a culture of continuous improvement and operational excellence by embedding change management principles into ongoing processes. Required Qualifications
• 5+ years of experience in organizational or operational change management, preferably within a large, global enterprise.
• Proven ability to lead change enablement activities for technology implementations and process transformations.
• Strong communication and stakeholder engagement skills, with the ability to influence across organizational levels.
• Experience creating clear, visually engaging communication and training materials.
• Familiarity with Prosci ADKAR or similar change management frameworks.
• Exceptional organizational and project coordination skills; able to manage multiple initiatives concurrently.
• Proficiency with collaboration tools such as Microsoft 365, SharePoint, PowerPoint, and Teams. Preferred Qualifications
• Background in Global Workplace Services, Facilities, or Corporate Real Estate environments.
• Experience supporting enterprise systems (e.g., Costar, Cority, ServiceNow, or other workplace platforms).
• Change Management certification (e.g., Prosci, ACMP).
• Bachelor's degree in Business, Communications, Organizational Development, or related field.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.