Operations Manager

Operations ManagerYour Opportunity: Our highly productive real estate team is looking for the missing link. Come grow with us as our Operations Manager. Are you inspired by creating and implementing systems that have real meaning? Are you looking to grow your skills and life? We provide the training, models, systems, tools, coaching, and accountability. You bring the operational prowess and willingness to learn. In addition to creating a limitless growth path for your career, you also can earn opportunities for revenue share, growth share, vesting and investing.Who We Are: Consistently the #1 Real Estate Team in the Downtown/Metro West Seattle Keller Williams for over 20 years.Who Develops You: Team LeaderWhat You’re Great At: You are an organized, methodical, and driven professional with a servant leader's heart. Systems are your jam -- creating them, implementing them, refining them. Your attention to detail is unsurpassed and you thrive on your high standards, quality of work, and your ability to serve others. Your communication skills are excellent and you thrive in a past-paced environment with top notch time management.What You’ll Do: Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals.Work closely with our full time Transaction Coordinator as the backbone team for the administrative side of our business.Own the agent onboarding process, including holding trainings in person and virtually.Create and own systems for maintaining integrity of the database, including tracking and holding agents accountable to activities.Follow team systems rhythms and inspire a culture of teamwork and productivity.Manage the quality of all listing launches and contract to close and ensure the client experience and process is world class.Provide a memorable experience for clients through phone, email, text and sometimes in-person communications.Own on-line presence and generate reviews and referrals from clients during and after the transaction.Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Leader.Maintain a functional and inspirational physical office space to ensure all team agents have what they need.Plan and execute client events.Ensure all team receipts are obtained and submit to the finance team, when reports are generated, take ownership of finding opportunities to reduce expenses.Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity.Keep the team leader informed of any challenges that arise and bring potential solutions.Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings.Skills and Character Necessary: Notice and take pride in the detailsTeam playerProven ability to lead yourself and others with convictionSelf-motivatedOwning projects once asked to do them and following up with status updatesAbility and desire to focus on one task for at least an hour during time blocksPositive and direct communication, both written and verbalAbility to problem solve and use critical thinking dailyHave a “do whatever it takes” mentalityFollow a current process as well as improving them and create new processesLearning-based and growth-mindedProactive vs. reactiveImpeccably organizedKnowledge of basic office suite software and calendaring systemsExcellent time management skillsConcerned about doing things the right wayCalm and motivated under pressureHave patience with a high volume, detailed roleFlexibleUse social media for the benefit of the company as an ambassadorDeep understanding of core marketing principles and how they translate into actionable campaignsAbility to develop and execute integrated marketing strategies aligned with business goals and target audience needsProven track record managing social media platforms (Instagram, TikTok, LinkedIn, X, Facebook, etc.) with a strategic, audience-first approachExperience coordinating cross-channel campaigns (email, social, content, paid media) for consistent messagingComfortable using marketing tools and platformsAbility to stay current with platform algorithm changes, trends, and emerging toolsWilling to utilize AI tools for efficiency when appropriateRequired Background: Requires a prior work history that demonstrates the ability to plug into and improve existing systems, understand complexities of a process flow and lean processes, and provide an enthusiastic level of support to a teamAbility to write reports, business correspondence, and procedure manuals2+ years experience in an operations role in a real estate related fieldWilling to obtain a real estate license within 90 days of hireOther Details: Compensation depending on experience, ranges from $67,000-75,000 per yearWe have a full-time, in-house work model, Monday through FridayWe are excited to meet the person(s) that truly believe they could be a match!