Operations Process Analyst

Talis Consulting Group has been retained to recruit an Operations Process Analyst for one of the fastest-growing retailers in tabletop gaming. Founded in the late ’90s out of the owner’s garage, the company has grown into a global success story, with 400+ employees and more than $130M in annual revenue.Beyond its record-breaking eCommerce business, the company is also redefining the brick-and-mortar game store experience, with a national expansion underway.About the RoleThe Operations Process Analyst plays a key role in improving the consistency, efficiency, and measurability of the company’s operational processes. This role owns the systems and methods used to document how work gets done, understand how long it takes, and plan for the people needed to do it.The right candidate is as comfortable on the operations floor as they are at a desk—someone who learns by observing, asks sharp questions, and translates what they find into clear standards and actionable data.ResponsibilitiesProcess Documentation & StandardsOwn and administer the Document Management System for Standard Operating Procedures, ensuring SOPs are current, accessible, and consistently formattedPartner with operational leads to write, revise, and retire SOPs as processes evolveConduct regular process audits to verify adherence to documented standards and identify gapsTime & Motion Studies / Labor StandardsDesign and execute time and motion studies across operational workflowsDevelop and maintain labor standards based on observed and measured performance dataTranslate standards into actionable benchmarks for supervisors and team leadsLabor & Headcount PlanningBuild and maintain labor models that connect volume forecasts to headcount and shift requirementsSupport headcount planning cycles with data-backed recommendations for staffing levelsIdentify capacity constraints or surplus early, giving operations leadership time to adjustAnalysis & Cross-Functional SupportPerform ad hoc business and operational analysis as prioritized by the Business Operations teamCollaborate across departments to gather process input, share findings, and drive adoption of changesQualifications:Required2–4 years of experience in an operations, industrial engineering, or process improvement role, ideally in a warehouse, fulfillment, or manufacturing environmentHands-on experience conducting time and motion studies or developing labor standardsExperience writing, managing, or auditing SOPs in an operational settingAbility to build labor or staffing models in Excel and work comfortably with large, messy datasetsStrong communication skills, with the ability to translate technical findings into clear language for non-technical stakeholdersLean, Six Sigma, or comparable process improvement background; formal certification is not requiredNice to HaveExperience with SQL for pulling and validating operational dataFamiliarity with Warehouse Management Systems (WMS)Experience with SharePoint for document managementBackground in volume-based capacity planningLocation / Work ScheduleMonroe, WashingtonHybrid schedule — 3 days per week onsiteCompensation & BenefitsBase Pay Range: $78,000–$98,000Paid Time Off: 5 weeks accrued per year, plus 8 company holidaysHealth Benefits: Zero-cost premium options for medical, dental, and vision insuranceRetirement: 401(k) with 4% Safe Harbor match and no vesting periodPaid parental leaveFlexible Spending Accounts and Health Savings AccountsPre-tax commuter benefitsSupplemental life and AD&D insuranceAccident, critical illness, and hospital confinement plansEmployee Assistance ProgramEmployee discount