Order Processing Specialist

Order Processing SpecialistLocation: Mount Prospect, IL (Chicago area), on-site with an optional hybrid/work-from-home arrangement (not full-time remote)Employment type: Full-timeIndustry: Machinery manufacturingAbout UsWe are an international machinery manufacturer with production plants in Canada, Switzerland and Europe and major customer base in the U.S. market. Our Mount Prospect, IL location is a small, close-knit team and local warehouse that receives and ships and refurbishes spare parts to customers across the United States. We are looking for a reliable, hands-on coordinator to keep orders, shipments and paperwork running smoothly from the first order to final delivery.The RoleYou will be the link between our U.S. customers, our service team and our manufacturing plants. You will manage the order process end to end in close coordination with the manufacturing plants, handle the administrative side of logistics and trade. What You Will DoOrder processing and customer administrationEnter, convert, track and maintain customer orders in our ERP systemConvert and forward sales orders as purchase orders to our manufacturing plants in Canada, Switzerland and Europe.Help ensure and track the successful, on-time delivery of spare partsCreate and send customer invoices and follow up on open paymentsCreate and send internal invoices according to intercompany rulesHandle U.S. border tariffs and duties on cross-border transactions and pass them on to the end customerWhat You BringCommercial education or equivalent experience2-5 years of experience in a similar industry or roleProficiency in MS Office, ERP systems, accounting and CRM toolsFluent business English, written and spokenA strong customer focus and excellent interpersonal skills, as both a consultant to customers and a team playerA disciplined, driven and self-motivated way of workingAuthorization to work in the United StatesAbility to lift up to 25 lbs.Nice to haveBackground or experience in a technical fieldForeign trade education or experience (customs, import/export, tariffs and duties)What We OfferA stable, full-time position with an international, growing companyA varied role with real responsibility and room to shape and improve processesA small, collaborative team with short decision pathsHybrid flexibility (partial work from home)Health/dental/vision, Life Insurance, ST/LT Disability, 401(k), PTO, Hoidays etc.Compensation: $45,000 - $55,000 per year, depending on experienceHow to ApplyPlease submit your resume and a brief cover letter through LinkedIn We will be in touch with qualified candidates.Rychiger NA is an equal opportunity employer. We welcome applicants of all backgrounds and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.