Passenger Service Agent

Passenger Service AgentJoin our Worldwide Flight Services family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?Day In The Life Ground Handling - Passenger ServicesAs an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting passengers with reservations, tickets, baggage handling, and general travel information. You will ensure smooth boarding, deplaning, and ticket validation, while also handling lost and found inquiries, baggage claims, and airfreight shipments. Additionally, you will help maintain compliance with security protocols and contribute to overall operational efficiency.Compensation Rate: $15.00 per hour + Commission Employment Status: Part-Time Account Designation: Frontier AirlinesResponsibilitiesMake reservations, issue tickets and itineraries, and compute fares for passengers.Handle baggage check-in, collect excess baggage charges, and provide general travel information.Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.Manage arrangements for passengers holding reservations, standby travelers, and their luggage.Determine flight close-out times and complete necessary flight documentation for accuracy.Handle post-departure procedures, including invalidating tickets and finalizing reports.Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program.Minimum RequirementsHigh school diploma or GED equivalentAt least 1 year of experience in customer service or related fieldAbility to work varied shifts, including weekends, holidays, and nightsStrong verbal and written communication skillsAbility to lift and handle baggage weighing up to 50 lbsBasic computer proficiency, including the ability to input data and use relevant softwareStay up to date on recurrent training as assignedAbility to obtain and maintain airport security badgeAbility to read, write, and speak the English languagePreferred SkillsPrevious experience in an airport, airline, or logistics environmentKnowledge of ticketing, reservations, and fare calculation systemsExperience handling lost and found procedures or baggage claimsStrong organizational skills and attention to detailFamiliarity with airport regulations and proceduresKnowledge of international shipping and airfreight documentationProficiency in a second language for assisting international travelersStrong conflict resolution and problem-solving abilitiesPhysical Requirements/Working ConditionsAbility to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbsFrequent standing, walking, and moving throughout the airport terminal or warehouseAbility to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggageAbility to work in varying weather conditions, including extreme heat, cold, rain, and snowManual dexterity required for handling documents, operating computers, and using two-way radiosAbility to remain on your feet for extended periods (up to 8 hours or more during shifts)Clear vision and hearing required for monitoring flight information, responding to passengers, and ensuring safety complianceCapacity to work in confined spaces, such as baggage handling areas or aircraft cabinsAbility to work in a noisy environment, such as near aircraft engines and ground support equipmentPerks & BenefitsWant your pay in advance? Access your pay when you need it through DailyPay app! Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more! Need quality medical care? Multiple options for both full and part-time employees! Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More! Looking to stay healthy and improve your life? Wellness Programs offered to all employees! Want to invest in your future? 401k program offered! Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.