Patient Care Coordinator

Job description

Job Title : Patient Care Coordinator
Location : Chicago, IL
Full Time
Pay: $52-58k

Position Summary

We are seeking a full-time Patient Care Coordinator to join our team at our Chicago office located just off the Magnificent Mile. This is a highly patient-facing role responsible for delivering an outstanding patient experience while supporting the daily operations of a fast-paced audiology practice.

The ideal candidate is organized, detail-oriented, professional, and confident managing patient interactions, scheduling, insurance verification, and administrative responsibilities with accuracy and efficiency.

Responsibilities

• Schedule and optimize patient appointments to maximize provider productivity and patient access
• Greet and assist patients in a warm, professional manner
• Coordinate patient care and support hearing technology demonstrations and product education
• Complete patient intake, insurance verification, and registration documentation accurately
• Collect co-pays, self-pay balances, and process patient payments
• Maintain accurate patient demographic and insurance information
• Communicate effectively with audiologists, audiology assistants, and team members across locations
• Answer incoming calls and manage patient inquiries with professionalism and empathy
• Support a high-end patient experience from check-in through follow-up

Qualifications

• 5+ years of experience in a medical office, healthcare practice, or patient-facing coordinator role
• Strong scheduling, multitasking, and phone communication skills
• Experience verifying insurance benefits and interpreting medical insurance information
• Exceptional attention to detail and organizational skills
• Professional demeanor with excellent interpersonal and customer service skills
• Ability to work collaboratively in a team-oriented environment
• Experience in healthcare, private practice, retail healthcare, or customer service preferred
• High school diploma or equivalent required; additional education or training is a plus

Preferred Qualities

Comfortable discussing and demonstrating products with patients

Sales-minded approach focused on patient education and service

Ability to thrive in a fast-paced, high-touch healthcare environment

Positive attitude with a proactive and solutions-oriented mindset