Patient Care Coordinator

Patient Care CoordinatorChelmsford, Massachusetts, United StatesOur Oral Surgery office, Lowell, Nashua & Chelmsford Oral Surgery Associates dba Lowell Oral Surgery, PC - Chelmsford, is seeking a Patient Care Coordinator to join our busy specialty practice.Our office is looking for a talented and pleasant Patient Care Coordinator that supports the front office and helps keep the practice moving. You will guide patients through their visit, maintain accurate records, and support the clinical team so they can stay focused on care.Your ResponsibilitiesYou will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following:Welcome patients, complete check in and check out, and keep wait times lowReview required forms, referrals, imaging, and insurance details before each visitManage high call volume with steady follow through and clear documentationSchedule and confirm appointments with strong attention to accuracyProcess payments and follow standard financial protocolsMaintain high accuracy in EMR documentation, including same day entry of all patient communicationsSupport prior authorizations by gathering records, images, and notesCommunicate appointment changes and patient needs to practitioners in real timeMonitor daily schedules and identify gaps or conflicts before they affect patient flowMaintain front office readiness by restocking materials and keeping work areas organizedAbility to meet measurable expectations, such as call response times, documentation accuracy, and scheduling completionAs an essential member of our office, you will also help to facilitate/coordinate other office responsibilities as needed.Able to work 32-40 hours per weekYour BackgroundYou are a resourceful Patient Care Coordinator that strives to ensure patients receive the experience they deserve. You're a team player that is adaptable to new and challenging tasks. You're an enthusiastic, passionate and collaborative problem-solver who is always proactively striving for excellence. You also have the following:1+ year(s) of experience as a front office representative or similar roleFriendly, steady communicator who works well in a busy environmentComfortable learning insurance requirements and using that information to support accurate schedulingAble to manage competing priorities with calm judgmentStrong written communication skills for patient messages and referral correspondenceReliable attendance and punctuality since the role supports daily scheduling needsAbility to meet measurable expectations, such as call response times, documentation accuracy, and scheduling completionFamiliarity with DSN Cloud Practice Management is a plusFamiliarity with office machines (e.g. fax, printer etc.)Strong communication and enjoys working with the publicWorks well with a team as well as independentlyTakes feedback and direction wellMust be able to sit and stand for extended periods of time.Must be able to operate standard office equipmentMust be able to assist patients safely in and out of chairs or treatment areasMust be able to maintain clinical positioning for extended periodsMust be able to work around medical equipment and instrumentsMust be able to adhere to OSHA and infection control standardsMust be able to perform repetitive hand and wrist movementsMust be able to respond quickly in emergency situationsIf this sounds like you, you will fit right in with the team!Why You Should Join Our TeamA career with us is a chance to work with everyone involved in the future of Specialty dental care. Dental Assistants, Sterilization Technicians, Office Managers, Patient Care Coordinators and many more all work together to improve the patient care experience and great clinical results.We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their livesat home, at work and everywhere in between.Your Benefits & Perks:BCBS Medical & Dental insurance OptionsVSP Vision CoverageComplimentary Life Insurance Policy (employee only)Short-term & Long-Term DisabilityPet Insurance Coverage401(k) plan w/match optionsHSA / FSA Account AccessIdentity Theft ProtectionLegal Services PackageHospital/Accident/Critical Care CoveragePaid Time Off