Patient Operations Lead

We are seeking a highly organized and proactive Patient Operations Lead to guide patients through their treatment journey after they begin care with our practice.This role is ideal for someone who thrives in a fast-paced, detail-oriented environment and takes ownership of ensuring every patient experience runs smoothly from start to finish.ResponsibilitiesCoordinate patient schedules, including procedures, follow-ups, and treatment sessionsGuide patients through timelines, next steps, and preparation requirementsEnsure all necessary documentation and requirements are completed prior to treatmentCommunicate clearly with patients regarding appointments, instructions, and updatesCollaborate with clinical and administrative teams to support a seamless experienceAssist with tracking payments and ensuring accounts remain up to dateMaintain an organized, efficient, and well-managed daily scheduleQualifications2+ years of experience in a medical, aesthetic, or high-touch customer coordination role requiredAssociate’s or Bachelor’s degree preferredStrong organizational skills and attention to detailExcellent communication and interpersonal skillsAbility to manage multiple priorities and timelinesProfessional, calm, and solutions-oriented mindsetComfortable working with systems and technologyWhat Sets You ApartExperience in a cosmetic or medical practiceAbility to anticipate needs and follow through independentlyStrong sense of ownership and accountabilityPassion for delivering a high-quality patient experienceEstimated Salary Range: $25.00 – $35.00 per hour