Patient Service Specialist

At Cleveland Clinic Health System, We Believe in a Better Future for HealthcareAnd each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.Job TitlePatient Service SpecialistLocationCantonFacilityNorth Canton Mercy Health CenterDepartmentStatcare North Canton-Cleveland Clinic Mercy HospitalJob CodeB15028ShiftDay/Evening/Night/WeekendSchedule7:00am-9:00pmJob SummaryJoin the Cleveland Clinic North Canton Mercy Health Center, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.Job DetailsCleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. In this role, you will assist patients with everything from registration, insurance eligibility and collecting co-payments, to self-screening and scheduling services. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic.A caregiver in this position works various shifts from of 7:00 a.m. 9:00 p.m. with evening and weekend rotation.A caregiver who excels in this role will:Support the front desk operations, greeting and assisting clients with their needs and inquiries.Manage confidential, personal health information with clients and ensure complete accurate registration, including patient demographics and insurance information while cultivating professional and positive relationships and abiding by HIPAA privacy laws.Coordinate the movement of clients with medical staff, streamlining the flow, ensuring that all parties are working together effectively to provide timely and quality care.Manage and resolve all guest complaints in a professional and courteous manner.Liaise with various clinics to coordinate internal/external referrals, creating a seamless patient experience.Prepare, organize and store information in paper and digital formats.Prepare for clinic visits by reviewing next-day patients and completing preparation activities.Assist with the development, improvement and evaluation of service lines as related to customer service and quality improvement.Maintain the cleanliness and orderliness of common areas.Minimum qualifications for the ideal future caregiver include:High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an Associate's Degree and one year of experience OR a Bachelor's DegreeKnowledge of medical terminology through experience OR formal courseworkPreferred qualifications for the ideal future caregiver include:Medical Office Administration OR Hospitality & Tourism diplomaExperience working with Epic OR other Electronic Medical Record SystemPhysical Requirements:Ability to perform work in a stationary position for extended periods.Ability to operate a computer and other office equipment.Ability to communicate and exchange accurate information.Personal Protective Equipment:Follows Standard Precautions using personal protective equipment as required for procedures.CCHS Organization-Wide Competency Assessment Requirements:All employees are expected to meet the standards of performance outlined in the Organization-Wide Competencies listed below as applied to the position.World Class Service Orientation includes attitude, behavior, interpersonal skill, and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner.Adaptability includes teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback.Efficiency and Effectiveness includes quantity and quality of desired work, as well as organization skills necessary to perform successfully.Essential Job Requirements includes adherence to all relevant policies, procedures, and guidelines affecting the work environment, as well as maintenance of required competencies and communication skills.The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco-free and drug-free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are followed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.Please review the Equal Employment Opportunity poster.Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities.