Patient Services Coordinator

Patient Services Specialist (PSS) - Seattle, WA

SCHEDULE: Monday - Friday, 0830-1700 (no weekends, no holidays, no call)

DESCRIPTION:

The Patient Services Specialist is responsible for patient registration, appointment scheduling for routine and basic healthcare services, insurance and demographics verification, and general clerical duties. As a fully engaged member of the care team, the Patient Services Specialist demonstrates a commitment to compassionate service, effective communication, and operational excellence in support of Providence patients and their families.

GENERAL GUIDELINES & RESPONSIBILITIES:

• Primary tasks consist of answering ALL incoming calls to SHV Call Center though Genesys.
• Messages are to be sent via Microsoft Teams in the appropriate group chat
• Secure chats are to be sent to the Intake Team for New Patient scheduling with the appropriate patient needing to be scheduled
• Calls are to be properly warm transferred to care team if caregiver is available.
• Create telephone encounters using .callintake template and route to proper care team pool via Epic if care team is unavailable.
• Provide general information (address, appointment confirmation, fax number) to caller if information is within scope of care.
• Assist with helping PCCs with additional task when call volume is low or otherwise requested by supervisor and/or lead.
• Caregivers are expected to rotate in the office 3 times a month on their assigned days which are posted in Schedule Anywhere. If Caregiver misses their assigned day in office, they are given a make-up day in the same month or scheduled for the following month.

REQUIRED QUALIFICATIONS:

• 1 year of experience in medical office or related healthcare experience.