Patron Services Associate - PART TIME

Patron Services Associate- Part TimePart time: $17/hrPatron Services Associate PART TIME The Phoenix Theatre Company, a LOA LORT B Theatre and Arizona's largest professional regional theatre, seeks a PART TIME Patron Services Associate. WORK SCHEDULE requirement includes:FLEXIBILITY IS A MUST Able to accept open shifts on short notice is a PLUSEvenings and Weekends availability necessaryDay time availability occasionally10-15 hours per weekLocated in the heart of the Central Arts District close to downtown Phoenix, our beautiful 14-acre campus includes three theaters, a restaurant and bar, rehearsal halls, administrative offices, costume, scenic, prop, lighting and paint shops, all on one site. We produce a wide range of theatre, from full scale musicals to comedies, dramas and original new work. Our community service programs have gained national attention. We offer 10-12 diverse productions every season as well as a growing Festival of New American Theatre.The Phoenix Theatre Company is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, The Phoenix Theatre Company provides employment opportunities without regard to race, color, religion, creed, ethnicity, sex, pregnancy, national origin or ancestry, age, physical or mental disability, citizenship status, marital status, sexual orientation, gender identity, family responsibilities, genetic status or information, military or veteran status or status in any status protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Phoenix Theatre Company will not tolerate unlawful discrimination, harassment, or retaliation under any circumstances. We are eager to cultivate a broad and inclusive field of applicants. The Phoenix Theatre Company is committed to building a diverse community of staff, volunteers, and apprentices. Individuals from underrepresented groups are encouraged to apply.The Patron Services Associate is responsible for providing outstanding administrative support to the Box Office team and for to all patrons of The Phoenix Theatre Company and All Puppet Players. This position may work Will Call shifts before and during shows, which occur primarily in the evenings and weekends.Organizational RelationshipsReports to the Patron Services ManagerWorks in collaboration with the Patron Services AssociatesEssential Duties & ResponsibilitiesHandles administrative tasks, inbound and in person sales calls and patron inquiries; supporting patron relationships is the most crucial component of this roleActs as a Will Call expert alongside other sales associates, greeting patrons, selling tickets, upselling subscriptions, soliciting donations, answering questions.Identify and share trends in salesConducts special sales or promotions during Will Call and/or Intermission, including subscription campaigns and holiday promotions in the lobbyAssists with outbound performance changes, cancelations and development call campaigns as necessaryMethods of AccountabilityFrequent real-time feedback from the Patron Services ManagerQuarterly Performance Reviews provided by the Patron Services ManagerA right to Progressive Discipline as outlined in the Employee Handbook if deemed necessaryPatron feedbackTimeliness of completing projects according to deadlinesMinimum QualificationsConsistent and reliable and punctual work attendanceAt least one year of experience in salesAdvocacy-level customer service skillsSelf-motivation and the ability to multi-task in a fast-paced environmentProfessional etiquette and work ethicOrganizational and time management skillsData management skills and abilitiesEffective leadership and communication skillsMust be able to work well in teams as well as independentlySuperior attention to detail is imperativeMust be able to function in a high-pressure environment with changing prioritiesStandard of Performance are based on the duties and responsibilities of the position, as well as the mission, vision, and goals of The Phoenix Theatre Company.Physical / Mental Demands & Working ConditionsGeneral office and theatre settingFast paced and high-pressure environmentWhat's in it for youFree tickets to all productionsDiscounts at the in-house bar and restaurantJob Type: Part-timeBenefitsEmployee discountWork location: In person