Ping Identity Support Engineer

Job Title: Ping Identity Support Engineer / LeadWork Location & Reporting Address: Raleigh, NC or Tennessee, IL 62374 (Hybrid)Job Details:Minimum years of experience required: 5 to 10+ yearsDetailed Job Description:We are looking for an experienced Ping Identity Support Engineer/Lead to manage and support enterprise IAM platforms built on the Ping Identity suite. The role involves L2/L3 production support, incident management, MFA and passkey operations, authentication integrations, certificate lifecycle management, platform monitoring, and change implementation.Key Responsibilities: • Support and administer PingFederate, Ping Access, Ping Directory, PingID, Ping One, DaVinci, Ping Authorize, and Pinone Protect/Risk. • Troubleshoot authentication, SSO, federation, MFA, and directory-related issues. • Manage integrations involving SAML, OAuth 2.0, OpenID Connect (OIDC), LDAP, SCIM, RADIUS, Kerberos, and REST APIs. • Support MFA factors including Push, OTP, FIDO2/WebAuthn, Security Keys, Passkeys, and biometric authentication. • Perform incident, problem, change, and release management activities. • Manage certificate lifecycle, signing certificates, trust stores, secrets, and TLS/mTLS configurations. • Execute patching, upgrades, operational readiness checks, and production deployments. • Monitor platform health, capacity, availability, and security events. • Develop runbooks, knowledge articles, and automation opportunities. • Collaborate with vendors, application teams, infrastructure teams, and security operations. Required Skills: • Hands-on experience with Ping Identity products • Strong knowledge of SSO, Federation, IAM, MFA, and Password less Authentication • Expertise in: o SAML 2.0 o OAuth 2.0 o OpenID Connect (OIDC) o LDAP o SCIM o RADIUS o Kerberos • Experience with SSL/TLS certificates, PKI, and key management • Strong troubleshooting and incident-management skills • Experience working in enterprise production support environments Preferred Skills: • Ping Identity Certifications • Experience with Passkeys, FIDO2, and WebAuthn • Knowledge of Microsoft Entra ID, Okta, or other IAM platforms • Scripting using PowerShell, Python, or Shell • Healthcare, BFSI, or regulated industry experience