Plumbing Service Technician

Position SummaryWe are seeking an experienced and customer-focused Plumbing Service Technician to join our growing team in Charlotte. This role is responsible for diagnosing, repairing, servicing, and replacing residential and light commercial plumbing systems while delivering an exceptional customer experience.The ideal candidate is mechanically skilled, dependable, and motivated to maximize earnings through high-quality workmanship and service recommendations.Charlotte’s continued population growth and strong housing market support steady demand for skilled plumbing technicians.Key ResponsibilitiesDiagnose and repair plumbing issues including leaks, stoppages, low water pressure, sewer/drain concerns, and fixture malfunctionsService and install water heaters, tankless systems, disposals, toilets, faucets, shut-off valves, and piping componentsPerform whole-home plumbing inspections and identify preventative maintenance needsPresent repair and replacement options clearly and professionally to customersComplete service calls efficiently while maintaining workmanship quality standardsUse tablets/mobile systems to document invoices, notes, estimates, and photosMaintain clean, organized, and stocked company vehicle inventoryParticipate in on-call rotation as neededFollow all company safety standards, PPE requirements, and local plumbing code regulationsBuild customer trust through professionalism, communication, and clean job executionQualifications2+ years of plumbing service or plumbing installation experience preferredStrong diagnostic and troubleshooting abilityExperience in residential service sales preferredValid driver’s license with acceptable driving recordAbility to lift 50+ lbs and work in crawlspaces, attics, outdoors, and confined spacesStrong communication and customer service skillsAbility to work independently and manage route productivityPreferred QualificationsNorth Carolina plumbing license or qualifying experienceTankless water heater experienceDrain cleaning/sewer camera experienceServiceTitan or field service software experiencePrior commission, flat-rate, or performance pay environment experienceCompensation & BenefitsCompetitive hourly pay or performance-based compensationCharlotte market pay commonly ranges from mid-$20s/hour to $30+/hour base, with many service roles earning significantly more through commission/bonus structures.Overtime opportunitiesTake-home company vehicle (if eligible)Medical, dental, vision insurance401(k) with company matchPTO and paid holidaysPaid training and advancement opportunitiesWhy Join Us?Join a high-demand trade with year-round opportunity in one of the Southeast’s fastest-growing markets. Skilled service technicians who combine technical ability with customer service can build strong long-term earnings and advancement potential in Charlotte.