Principle ServiceNow Engineer

UNFORTUNETLY, WE WILL NOT BE ABLE TO ACCEPT VISA's FOR THIS ROLE AT THIS TIMEChameleon Technologies is seeking an experienced Principal ServiceNow Engineer for a permanent, full-time direct hire opportunity with a large enterprise organization.This is a senior-level position for someone who brings deep ServiceNow technical expertise and can help shape platform strategy, architecture, governance, and long-term direction. You’ll partner closely with stakeholders, developers, architects, product owners, and operations teams to design, operate, and continuously improve enterprise-scale ServiceNow services.The ideal candidate combines strong hands-on technical knowledge with the ability to influence architecture, guide engineering teams, solve complex problems, and drive measurable improvements in platform quality, reliability, performance, and cost efficiency.Employment Type: Permanent, Full-Time / Direct HireWork Arrangement: HybridWhat You’ll Do• Help own and shape the ServiceNow product strategy, roadmap, and platform direction• Define architecture and platform strategy for enterprise-scale ServiceNow solutions• Establish integration and enterprise architecture patterns• Guide application lifecycle decisions, including modernization, rationalization, and retirement• Establish platform governance, engineering standards, and best practices• Partner with architects, developers, product owners, and operations teams in an Agile/Scrum environment• Translate business and technical requirements into scalable service architecture• Improve platform quality, performance, reliability, security, and cost efficiency• Lead troubleshooting and root cause analysis for complex platform and service issues• Strengthen disaster recovery and service resilience capabilities• Support release planning, testing, and production readiness• Use data and metrics to drive platform priorities, engineering decisions, and continuous improvementRequired Qualifications• Bachelor’s degree in Computer Science, Computer Engineering, Mathematics, Engineering, or a related field, or an equivalent combination of education and experience• 8+ years of related technology and engineering experience• Strong ServiceNow and enterprise platform experience• Strong experience with automation, particularly deployment, recovery, and other operational processes• Experience designing and supporting n-tier solutions• Strong understanding of resilience modeling, failure mode analysis, and service outage simulation• Experience translating business and technical requirements into service architecture• Demonstrated ability to influence engineering teams and technical stakeholders• Experience participating in backlog prioritization and Agile delivery processes• Strong analytical skills with experience using data and metrics to guide decisions• Advanced troubleshooting, root cause analysis, and problem-solving skillsPreferred Qualifications• ServiceNow certifications such as CSA, CAD, or EA• Strong experience with ServiceNow CMDB and Application Portfolio Management (APM)• Solid understanding of CSDM and Configuration Item relationships• Experience with ServiceNow integrations• Previous experience as a Product Owner or Business Analyst• Agile/Scrum delivery experience• Strong stakeholder management and communication skillsUNFORTUNETLY, WE WILL NOT BE ABLE TO ACCEPT VISA's FOR THIS ROLE AT THIS TIME