Principle ServiceNow Engineer

UNFORTUNETLY, WE WILL NOT BE ABLE TO ACCEPT VISA's FOR THIS ROLE AT THIS TIME

Chameleon Technologies is seeking an experienced Principal ServiceNow Engineer for a permanent, full-time direct hire opportunity with a large enterprise organization.

This is a senior-level position for someone who brings deep ServiceNow technical expertise and can help shape platform strategy, architecture, governance, and long-term direction. You’ll partner closely with stakeholders, developers, architects, product owners, and operations teams to design, operate, and continuously improve enterprise-scale ServiceNow services.

The ideal candidate combines strong hands-on technical knowledge with the ability to influence architecture, guide engineering teams, solve complex problems, and drive measurable improvements in platform quality, reliability, performance, and cost efficiency.

Employment Type: Permanent, Full-Time / Direct Hire

Work Arrangement: Hybrid

What You’ll Do

• Help own and shape the ServiceNow product strategy, roadmap, and platform direction

• Define architecture and platform strategy for enterprise-scale ServiceNow solutions

• Establish integration and enterprise architecture patterns

• Guide application lifecycle decisions, including modernization, rationalization, and retirement

• Establish platform governance, engineering standards, and best practices

• Partner with architects, developers, product owners, and operations teams in an Agile/Scrum environment

• Translate business and technical requirements into scalable service architecture

• Improve platform quality, performance, reliability, security, and cost efficiency

• Lead troubleshooting and root cause analysis for complex platform and service issues

• Strengthen disaster recovery and service resilience capabilities

• Support release planning, testing, and production readiness

• Use data and metrics to drive platform priorities, engineering decisions, and continuous improvement

Required Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Mathematics, Engineering, or a related field, or an equivalent combination of education and experience

• 8+ years of related technology and engineering experience

• Strong ServiceNow and enterprise platform experience

• Strong experience with automation, particularly deployment, recovery, and other operational processes

• Experience designing and supporting n-tier solutions

• Strong understanding of resilience modeling, failure mode analysis, and service outage simulation

• Experience translating business and technical requirements into service architecture

• Demonstrated ability to influence engineering teams and technical stakeholders

• Experience participating in backlog prioritization and Agile delivery processes

• Strong analytical skills with experience using data and metrics to guide decisions

• Advanced troubleshooting, root cause analysis, and problem-solving skills

Preferred Qualifications

• ServiceNow certifications such as CSA, CAD, or EA

• Strong experience with ServiceNow CMDB and Application Portfolio Management (APM)

• Solid understanding of CSDM and Configuration Item relationships

• Experience with ServiceNow integrations

• Previous experience as a Product Owner or Business Analyst

• Agile/Scrum delivery experience

• Strong stakeholder management and communication skills

UNFORTUNETLY, WE WILL NOT BE ABLE TO ACCEPT VISA's FOR THIS ROLE AT THIS TIME