Program Coordinator – Call Center

Job Category: Project Management Job Description: The position in the Call Center will utilize the Medicall application and work with the different departments and clinics to create an initial On Call Profile. Gathers schedule requirements, assigns access levels to the department and clinic resource for ongoing on call schedule creation, creates on call profile/passwords, sets up on call Short List for department and clinics, defines instructions, trains and reviews individual resources, pager numbers, carrier types, statuses and ID numbers. The position will be available continuously to create new On Call Profiles for Department and clinics as they grow. This role supports the primary Senior Program Coordinator and works as a Lead Call Center Representative. Required Qualifications 2 years of user account administration or scheduling staff to work 1 year of account and group administration Job related experience including responsibility for coordinating complex administrative projects for management and associated professionals in a major organization Preferred Qualifications Associate’s Degree from an accredited college Experience working with the Medicall application Health care experience Why Join Providence Swedish? Our are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our efforts in improving the health and wellbeing of each patient we serve. About Us At Providence, our strength lies in our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best‑in‑class benefits and foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Equal Employment Opportunity Statement We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe this makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Equal Opportunity Statement (Additional compliance) For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please use the provided contact to submit your concern. #J-18808-Ljbffr