Program Coordinator - Transportation

Program Coordinator – Employee Commute Program JLL is seeking a Program Coordinator to support the implementation and promotion of employee commute programs, including parking, shuttles, rideshare, transit, carpool, bike, and walk options. In this customer‑facing role, you will serve as a subject‑matter expert on commute modes available to employees, provide timely and friendly customer service, and coordinate the distribution of transportation passes, permits, schedules, and other commute materials. Responsibilities Provide timely and friendly customer service to client employees seeking information about commute options. Coordinate distribution of transportation passes, carpool permits, bus schedules, and other commute materials while maintaining accurate records. Create and maintain program documentation, including policy documents, email templates, logs, and service records. Coordinate with on‑site facilitators and internal stakeholders to deliver high standards of employee commute experience. Conduct customer‑facing on‑site and virtual events and presentations, presenting information in an engaging format that captures audience attention. Engage with client employees via showcases (both in‑person and online) to present benefit information and conduct Q&A sessions, building awareness and driving program participation. Collaborate with on‑site teams in tabling and other events to engage with client employees and promote the program through interactive, face‑to‑face conversations. Coordinate van‑pool group schedules and documents while managing logistics to ensure efficient operations and positive participant experience. Utilize the digital platform to manage employee parking assignments, waitlists, and permit requests, ensuring accurate data entry and timely processing of requests. Identify program and process optimizations and provide recommendations to improve efficiency, productivity, and performance based on operational insights. Track program KPIs and projects using tools such as SmartSheet and Excel, and provide reports on commuter behavior and program performance. Ensure data consistency by auditing internal systems with records from external and internal stakeholder teams. Partner with shuttle vendor teams to solve real‑time shuttle challenges and ensure a cohesive experience for shuttle riders, responding quickly to operational issues. Respond to high‑visibility escalations in a fast‑paced and demanding environment while maintaining professionalism and customer focus. Required Qualifications High School Diploma or GED and 1–3 years of customer service experience with demonstrated success in client‑facing roles. Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence and respond to common inquiries or complaints from clients, co‑workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees, with comfort presenting in front of a large live audience or through virtual sessions. Comfortable meeting and engaging with new people with a warm and engaging demeanor and ability to assess circumstances, empathize, and offer help. Excellent written and verbal communication skills with aptitude for face‑to‑face conversation in a friendly and fast‑paced environment. Basic skills with Microsoft Office Suite products such as Word, Excel, and Outlook with ability to learn new technology platforms. Ability to respond to a high volume of emails while simultaneously handling other projects, adjusting priorities as needed based on incoming requests. Excellent organizational and time‑management skills with ability to work well under pressure with multiple deadlines. Team player willing to help others with questions and tasks while demonstrating a proactive approach to routine and non‑routine occurrences. Ability to work flexible work schedules based on business need including early mornings, evenings, or event support as required. Strong problem‑solving skills with highly adaptable and flexible approach to changing circumstances. Preferred Qualifications Transportation experience or knowledge of transit systems, commute programs, or transportation demand management. Experience conducting presentations, tabling events, or other customer engagement activities in corporate or community settings. Familiarity with digital platforms for parking management, shuttle coordination, or transportation program administration. Experience with SmartSheet, project tracking tools, or data management platforms. Ability to read and interpret road maps with ability to use GPS or other directional devices and work handheld mobile technologies and applications. Physical ability to lift and move 30–40 pounds and operate a two‑wheel dolly for event setup and material distribution. Basic knowledge of financial terms and principles with ability to calculate simple figures such as percentages. Experience assisting with onboarding of new team members including interviewing and training support. Understanding of sustainability initiatives or corporate commute benefit programs. Location On‑site – Seattle, WA Compensation Estimated compensation: $60,000.00 – $60,000.00 per year. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Benefits 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay Visa Sponsorship This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Equal Opportunity Statement JLL is an Equal Opportunity Employer committed to diversity and inclusion. JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package. We select candidates through a fair, inclusive process and provide reasonable accommodations to individuals with disabilities. We comply with all applicable federal, state, and local laws and policies governing equal employment opportunity. #J-18808-Ljbffr