Project Manager III

About the OpportunityWe are seeking an experienced Project Manager to support high‑impact initiatives within our client’s IVR and Conversational Platforms organization. This role will focus on managing end‑to‑end project delivery for customer‑facing IVR, chatbot, and conversational AI initiatives, while also supporting key merger integration efforts. The ideal candidate brings strong project management fundamentals, hands‑on IVR experience, and the ability to thrive in a fast‑paced, highly technical environment.Key Responsibilities:Manage end to end delivery of IVR and conversational bot initiatives, from intake through implementationSupport merger-related integration activities, including Day One readiness and downstream enhancementsCoordinate IVR routing logic and conversational flows tied to sales, billing, and service customer intentsPartner closely with technical teams including Business Analysts, Developers, and QAManage multiple concurrent projects while adapting to shifting prioritiesFacilitate Agile and Waterfall delivery processes as requiredDrive project execution, timelines, risks, and dependenciesEnsure alignment across stakeholders and delivery teamsSupport sales-focused conversational initiatives and ongoing platform enhancementsRequired Qualifications:5–10 years of project management experienceHands-on experience managing IVR-related projects (required)Strong understanding of Agile and Waterfall methodologiesExcellent organizational and communication skillsExperience managing multiple workstreams in a fast-paced environmentAbility to operate between technical and business stakeholdersComfortable managing full lifecycle, end‑to‑end project deliveryPreferred Qualifications:Telecom industry experienceExperience with conversational AI, chatbots, or customer contact platformsExposure to large-scale integration or merger-related initiativesExperience supporting customer-facing sales or support technologiesWork Environment:Hybrid schedule (4 days onsite / 1 day remote)Collaborative, technical delivery environmentLarge enterprise organization with cross‑functional teamsApplications will be accepted through November 15th, 2026.About Us:At Brooksource, relationships are the foundation of everything we do. Since 2000, we’ve built lasting partnerships with clients, consultants, and internal teams to deliver an exceptional experience across every engagement. As a trusted IT and Engineering services provider, Brooksource supports Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our proprietary Workforce Transformation program. Whether you're hiring for software development, cloud computing, cybersecurity, data analytics, or enterprise IT, our customized staffing solutions are designed to align with your company’s unique goals, culture, and technology stack. We offer flexible hiring models, including contract, contract-to-hire, and direct placement to meet your evolving business needs. We are a certified partner of leading platforms, including Salesforce, AWS, Microsoft, and Google Cloud, enabling us to deliver scalable, end-to-end technology solutions. With a growing national footprint, Brooksource is redefining expectations in IT consulting, engineering services, and technology workforce solutions.EEO Statement: Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation, and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.Benefits & Perks:Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.Pay Disclaimer:The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.