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Project Manager

Posted on: Oct 15, 2026

Smart IMS Inc
Plano, Texas
Salary: $35 per hour
Onsite
Full-time

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Job Title :

Project Manager

Job Type :

Full-Time

Job Location :

Plano Texas United States

Remote :

Job Description :

Job Title: Project Manager
Duration (Contract): 12 Months
Client Location: Plano, TX 75023

Location Preference: Onsite

Job Description:

Responsibilities:

End-to-End Project Ownership & Execution

Lead concurrent workstreams from ideation and requirements gathering through scoping, execution, QA, launch, and post-launch monitoring.
Manage project lifecycles for major product launches, seasonal campaigns, and ongoing support content refreshes across key product categories.
Maintain project schedules, dependencies, and risk mitigation plans using Jira and Confluence to ensure on-time delivery.

Digital Support Content Strategy & Optimization

Oversee content workflows for hundreds of customer-facing digital support articles, troubleshooting guides, video assets, and interactive tools.
Collaborate with content creators and designers using tools like Adobe Photoshop and Microsoft Office to ensure all assets meet Client brand standards.
Drive publication and content maintenance within enterprise content management systems (such as Adobe Experience Manager / AEM).
Identify content gaps, inaccuracies, and customer experience friction points, working proactively with subject matter experts to implement rapid fixes.

Cross-Functional Collaboration & Visibility

Bridge communication across technical support, QA engineers, content strategists, SEO specialists, and the content strategy manager.
Provide transparent project visibility through structured status reporting, milestone tracking dashboards, and proactive issue escalation.
Facilitate sprint planning, stand-ups, and retrospectives, adapting hybrid Agile/Scrum frameworks to fit content production velocity.

Innovation & Emerging Initiatives

Drive support for AI/chatbot content validation, conversational flow enhancements, and natural language search optimization.
Manage self-help and sustainability content initiatives, expanding customer empowerment through clear, accessible technical documentation.
Leverage Google Analytics, SEO insights, and internal performance metrics to measure content effectiveness and recommend data-backed optimizations.

Required Skills, Experiences, Education and Competencies:

3 5 years of dedicated project management experience managing digital content, web production, technical documentation, or digital marketing initiatives.
Strong hands-on proficiency with Jira, Confluence, Microsoft Office Suite (Excel, PowerPoint, Word), and basic image editing capabilities in Adobe Photoshop.
Practical experience applying Agile, Scrum, Waterfall, or Hybrid project management methodologies to creative and technical workflows.
Proven ability to manage multiple competing priorities, coordinate cross-functional teams, and maintain alignment across technical and non-technical stakeholders.
Exceptional verbal and written communication skills with experience presenting project status and performance metrics to leadership.
Prior experience with enterprise Content Management Systems (CMS), particularly Adobe Experience Manager (AEM).
Working knowledge of SEO best practices, web analytics platforms (e.g., Google Analytics, Adobe Analytics), and data-driven content optimization.
Experience in the consumer electronics, telecommunications, or technology hardware sectors.
Exposure to AI/ML conversational interfaces, chatbot validation, or automated customer support tools.

The hourly range for roles of this nature are $35.00 to $45.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.

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Position Details

Posted:

Oct 15, 2026

Reference Number:

94877-45036

Employment:

Full-time

Salary:

$35 per hour

City:

Plano

Job Origin:

CIEPAL_ORGANIC_FEED

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Job Title: Project Manager
Duration (Contract): 12 Months
Client Location: Plano, TX 75023

Location Preference: Onsite

Job Description:

Responsibilities:

End-to-End Project Ownership & Execution

Lead concurrent workstreams from ideation and requirements gathering through scoping, execution, QA, launch, and post-launch monitoring.
Manage project lifecycles for major product launches, seasonal campaigns, and ongoing support content refreshes across key product categories.
Maintain project schedules, dependencies, and risk mitigation plans using Jira and Confluence to ensure on-time delivery.

Digital Support Content Strategy & Optimization

Oversee content workflows for hundreds of customer-facing digital support articles, troubleshooting guides, video assets, and interactive tools.
Collaborate with content creators and designers using tools like Adobe Photoshop and Microsoft Office to ensure all assets meet Client brand standards.
Drive publication and content maintenance within enterprise content management systems (such as Adobe Experience Manager / AEM).
Identify content gaps, inaccuracies, and customer experience friction points, working proactively with subject matter experts to implement rapid fixes.

Cross-Functional Collaboration & Visibility

Bridge communication across technical support, QA engineers, content strategists, SEO specialists, and the content strategy manager.
Provide transparent project visibility through structured status reporting, milestone tracking dashboards, and proactive issue escalation.
Facilitate sprint planning, stand-ups, and retrospectives, adapting hybrid Agile/Scrum frameworks to fit content production velocity.

Innovation & Emerging Initiatives

Drive support for AI/chatbot content validation, conversational flow enhancements, and natural language search optimization.
Manage self-help and sustainability content initiatives, expanding customer empowerment through clear, accessible technical documentation.
Leverage Google Analytics, SEO insights, and internal performance metrics to measure content effectiveness and recommend data-backed optimizations.

Required Skills, Experiences, Education and Competencies:

3 5 years of dedicated project management experience managing digital content, web production, technical documentation, or digital marketing initiatives.
Strong hands-on proficiency with Jira, Confluence, Microsoft Office Suite (Excel, PowerPoint, Word), and basic image editing capabilities in Adobe Photoshop.
Practical experience applying Agile, Scrum, Waterfall, or Hybrid project management methodologies to creative and technical workflows.
Proven ability to manage multiple competing priorities, coordinate cross-functional teams, and maintain alignment across technical and non-technical stakeholders.
Exceptional verbal and written communication skills with experience presenting project status and performance metrics to leadership.
Prior experience with enterprise Content Management Systems (CMS), particularly Adobe Experience Manager (AEM).
Working knowledge of SEO best practices, web analytics platforms (e.g., Google Analytics, Adobe Analytics), and data-driven content optimization.
Experience in the consumer electronics, telecommunications, or technology hardware sectors.
Exposure to AI/ML conversational interfaces, chatbot validation, or automated customer support tools.

The hourly range for roles of this nature are $35.00 to $45.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.

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