Project Operations Manager

Project Operations Manager – Low-Voltage & Door Security IntegrationCompany: Cosmic Fischer ()Location: Midtown Manhattan and Bronx warehouse, on-site. Approximately 70% Midtown / 30% Bronx (excluding travel within the NYC 5 boroughs for on-site project work).Reports to: Chief Executive OfficerType: Full-timeCompensation: $100,000 to $120,000, commensurate with experience, plus performance bonusLocal Travel: Occasional, to project sites in the 5 boroughsAbout Cosmic FischerCosmic Fischer () is a New York City commercial door security integrator with roots dating back to 1968. We specialize in mechanical and electronic door hardware, access control, and low-voltage security systems for commercial buildings throughout New York City.   As the company grows, we are investing in our operational foundation, and this role is the first hire in that effort.The OpportunityWe are hiring a Project Operations Manager to serve as the critical link between technical sales and the field. This person takes a sold project and turns it into an engineered, scheduled, fully kitted installation ready for execution by our technicians.The roles owns the sale through installation process, end-to-end: sourcing and specifying the right products, understanding the engineering approach of each project, building the installation schedule, preparing systems and materials, and acting as the primary point of contact for the field team. It also carries the responsibility of keeping leadership informed on operational performance, risks, and issues.This is a hands-on, high-trust position reporting directly to the CEO. The role is ideal for a professional seeking to build a genuine operational function within a growing company – someone who will not merely execute tasks, but assume ownership of a core segment of the business.ResponsibilitiesServe as the primary liaison between technical sales and installation, client success, translating sold projects into executable, engineered work ordersManage materials procurement, including the specification, sourcing, and ordering of door hardware, access control components, and low-voltage materials for each projectPrepare and stage systems and hardware for technicians in advance of installationDevelop and manage installation schedules, coordinating technician availability against project timelinesMaintain regular communication with field technicians, including assigning work, addressing technical questions, and resolving issues encountered on-siteCoordinate NYC building requirements that affect execution, including certificates of insurance, building and freight elevator access, and after-hours work approvalsMaintain visibility into project status across the pipeline and proactively flag risks or delays before they affect clientsTravel locally (NYC 5 boroughs) on an occasional basis to job sites to assess scope, verify site conditions, and/or support technicians directlySupport the ongoing development and refinement of internal processes related to scheduling, procurement, and project handoff as the company scalesHow Success Is MeasuredThis role is measured on outcomes, not activity. In the first year, success looks like:On-time installation completion against committed datesMaterial accuracy: the right parts on-site the first timeReduced return trips and reworkShorter cycle time from sale to installationQualifications5+ years of field or operations experience in low-voltage systems, door hardware, or security integration, with a demonstrated understanding of how systems get installed in practice, not just how they are specified on paperComfortable managing 8 to 15 concurrent projects, with the schedules, vendors, and field coordination that come with themWorking knowledge of access control systems, electronic and mechanical door hardware, and related low-voltage systems (readers, maglocks, power supplies, foundational wiring principles, etc.)Experience executing commercial installations in NYC buildings, including certificates of insurance, building access and freight elevator coordination, and after-hours work requirementsStrong product and vendor knowledge, with the ability to source materials, evaluate components, and avoid costly procurement errorsExperience working in a field service management or project scheduling platform, and comfort helping implement and improve systems as the company modernizesExcellent communication skills, particularly with field technicians. Proficiency in Spanish is preferred, not required. Exceptional organizational skills, with the ability to manage multiple active projects, schedules, and vendor relationships concurrentlyA proactive, self-directed professional who takes ownership of responsibilities without requiring close supervisionA valid driver's license is required for occasional local site travelCompensation and BenefitsBase salary of $100,000 to $120,000, commensurate with experiencePerformance bonus of up to 15% of base, tied to the success measures aboveMedical, dental, and vision coverage(10) days paid time off plus paid holidays401(k)Company phone and vehicle allowance or company vehicle for site travel