Property Management Administrative Asst/CSC

The Property Management Administrative Assistant/CSC (PMA/CSC) will provide administrative support to the operations staff assisting with the day-to-day functions of property management.  The PMA/CSC may be required to act as liaison between the tenants and the Property Managers for certain property related issues in multiple markets..

• Answer and direct all incoming phone calls.   Provide assistance when possible and route calls to appropriate employees.  Greet visitors and clients.
• Sort, organize and distribute incoming mail as needed.  Prepare and send all outgoing mail and packages, including certified, overnight and special deliveries.
• Respond to tenant requests, including coordinating tenant work requests with engineering staff and vendors.  Escalate issues to the appropriate Property Management staff.
• Distribute documents to Lease Administration such as certificates of insurance, commencement letters and other legal documents.
• Follow-up with customers to ensure service requested are completed to their satisfaction.
• Assist with sorting, coding, and inputting of invoices.
• Ability to draft and write detailed documents and emails communications to tenants, vendors, and contracted firms to prepare reports and presentations, technical information in a clear and concise manner.
• Organize, compile and prepare reports for distribution.
• Sets up and maintains files, calendars, materials, information, schedules and related data.   Maintains Property Management files, reports and related communications.  Filing, both electronic and paper.
• Management of the office Federal Express and Stamps.com accounts.
• Update and file documents in SharePoint.
• Additional duties assigned by the Property Manager.

• Associate or bachelor’s degree plus administrative experience in a professional, service-oriented environment with significant public contact preferred.  Remote work does not apply to this role.
• Strong computer skills with proficiency in Microsoft Word, Excel and Outlook.
• Excellent verbal and written communication skills with strong attention to detail and accuracy.  Pleasant phone demeanor.  Solid customer service skills.
• Ability to multi-task with strong organizational skills, prioritization, and time management skills.