Property Manager

About the Role:

The Multi-Site Property Manager will oversee the daily operations and management of residential and commercial properties, ensuring they are maintained to high standards while maximizing occupancy and profitability. This role involves managing affordable housing units in compliance with relevant regulations and fair housing laws, ensuring tenant satisfaction and community well-being. The Property Manager will coordinate lease administration, including drafting, negotiating, and enforcing lease agreements, while maintaining accurate records using property management software such as Real Page Systems. They will conduct regular building inspections to identify maintenance needs and coordinate with vendors and contractors to address repairs promptly. Ultimately, the Property Manager will serve as the primary point of contact for tenants, owners, and stakeholders, driving operational excellence and supporting real estate development initiatives within the portfolio.

Key Responsibilities

Property & Operational Management

• Oversee the daily operations, physical condition, and overall performance of multiple properties.
• Conduct regular property walks and inspections to ensure cleanliness, curb appeal, safety, and company standards.
• Coordinate maintenance staff and vendors, including service requests, preventative maintenance, vendor scheduling, and property repairs.
• Oversee unit turns and ensure units are market ready and maintained ready for occupancy.
• Manage move-in and move-out processes and ensure timely completion of related documentation.

Team Leadership

• Lead, supervise, and develop a team of approximately 1–2 employees and oversee leasing and management activities while providing hands-on support when needed.
• Establish expectations, delegate responsibilities, provide coaching, and maintain accountability.
• Ensure the team is properly trained and supported in LIHTC compliance.

Leasing & Resident Relations

• Maintain accountability for occupancy, leasing performance, and resident retention goals.
• Monitor leasing activity, prospect follow-up, applications, and upcoming vacancies to support the team including reviewing market conditions, competitor pricing, and leasing trends to make informed marketing and pricing recommendations.
• Address resident concerns promptly and professionally while implementing retention initiatives and community communications.
• Ensure consistent enforcement of lease requirements, community policies, and Fair Housing regulations.

LIHTC Compliance

• Maintain a strong working knowledge of LIHTC/Section 42 requirements and affordable housing regulations.
• Lead and oversee the completion of initial certifications, annual and interim recertifications, income verifications, and required documentation.
• Ensure compliance deadlines are met, and resident files remain accurate, complete, and audit ready.
• Provide guidance and training to the team on LIHTC procedures and compliance expectations.
• Partner with internal compliance resources and outside agencies as needed for audits and compliance matters.

Financial Management & Collections

• Assist with annual budget preparation and manage properties within approved budgets.
• Review financial statements, monitor income and expenses, and provide monthly variance reporting.
• Oversee rent collections, delinquency management, and the eviction process, including legal notices, attorney coordination, and unit recovery.
• Monitor occupancy, vacancy loss, concessions, and other financial performance indicators.
• Ensure deposits, accounts payable invoices, and supporting documentation are handled accurately and in accordance with company procedures.

Administrative & Safety

• Ensure leases, resident files, and property records are accurate, complete, and maintained in the property management system.
• Complete required reporting and administrative responsibilities within established deadlines.
• Ensure compliance with company and applicable safety requirements; promptly address unsafe conditions and report property incidents and workers' compensation claims to regional leadership.
• Perform other duties as needed to support successful portfolio operations.

Qualifications & Experience

Required:

• Previous experience supervising or leading property management staff.
• Experience with budgeting, financial reporting, rent collections, delinquency, and evictions.
• Strong knowledge of leasing operations, occupancy management, resident relations, and unit turns.
• Working knowledge of Fair Housing and applicable landlord-tenant laws.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to work independently and manage competing priorities across multiple properties and team members.
• Proficiency with Microsoft Office and property management software.
• Reliable transportation and ability to travel between assigned properties.
• High school diploma or equivalent and ability to pass required background screening.

Preferred:

• Previous multi-site property management experience.
• RealPage CRM experience.