Quality Assurance Lead - Pallet Services

Overview

As a Quality Assurance Lead, you will be the standard bearer for pallet and reusable asset quality at your site. You will inspect, audit, document, and coach so that every pooled pallet, Good Wood pallet, and reusable asset we return to the customer or pooler meets specification the first time. Your work directly protects our audit scores, our damage and rejection costs, and the trust we hold with Walmart and the pallet pooling companies.

This is a hands on working lead role on the sort floor and dock. You will spend most of your shift at the product, not at a desk.

Hourly Pay: 

$18.00/hr.             

Shift(s): 

1st Shift: Monday-Thursday 5:00am - 3:30pm
2nd Shift: Monday-Thursday 3:30pm - 2:00am 
3rd Shift: Thursday-Sunday 5:00am - 5:30pm
4th Shift: Thursday-Sunday 5:30pm - 5:00am

Location: 

534 Thompson Drive, Douglas, GA, 31533

Responsibilities

• Perform and log daily spot audits of sorted product on every shift against customer and pooler specifications, including CHEP, PECO, iGPS, Walmart Good Wood, and reusable plastic crate (RPC) and corrugate reuse standards.
• Inspect and grade pallets for broken or missing boards and blocks, protruding nails, structural damage, and contamination, and pull non-conforming product before it is staged or shipped.
• Host and support announced and unannounced quality audits from Walmart and the poolers, and keep audit records, photos, and sign offs complete and current.
• Lead the root cause investigation on any failed audit, rejected load, or customer complaint, and draft the corrective action plan with the Site Manager within 48 hours of the failure.
• Maintain the site quality tracker and report audit pass rate, rejection rate, and damage ratio to site and regional leadership on the required cadence.
• Train new pallet sorters and leads on sort standards, and recertify any associate whose audit results fall below standard.
• Verify adherence to site SOPs on the sort floor and dock, including sort standards, staging, load quality, and removal of trash and unapproved items from loads, and coach associates in the moment.
• Support pest control program compliance and asset documentation requirements, including unapproved asset reporting.
• Communicate daily with the Shift Lead and Site Manager on quality trends, repeat offenders, and training needs.
• Step in as a working lead on the floor when quality or throughput requires it, and maintain a clean and safe work area.

Qualifications

• High school diploma or GED.
• One to three years of experience in quality, warehouse, logistics, or production. Pallet sort or pallet repair experience is strongly preferred.
• Working knowledge of pooled pallet specifications, or the ability to learn them quickly and apply them consistently.
• Accurate completion of audit forms and basic data entry and reporting in Excel or similar tools.
• Clear written and verbal communication, with the ability to coach peers and speak directly with customer and pooler representatives.
• Forklift certification, or the ability to obtain certification within the introductory period.
• Ability to work overtime, weekends, and alternate shifts when needed.
• Lean Six Sigma, ISO, or formal quality program exposure is a plus but not required.