Residential Aide

Breaking Ground Residential AideABOUT US: We believe that everyone deserves a home! Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.Reporting to the Shift Supervisor, the Residential Aide will assist in ensuring effective service delivery. The Residential Aide will provide staff support and maintain program stability by providing assistance and monitoring the premises. The Residential Aide will be expected to engage with individuals experiencing homelessness as well as with Program and Outreach staff.Essential DutiesMonitor the area and provide resources to clientsMaintain a welcoming, safe, stable environment for clientsMake hourly rounds within and outside the facility to ensure safety and securityIncident management: Report and document incidents, crisis interventions, communicate with on-call management teamRecord keeping including documentation of daily attendance, shift report, visitors, writing progress notesGreet people entering the site, determine nature and purpose of visit, and direct or escort them to specific destinationsCirculate among residents, visitors, or employees to preserve order and protect property Complete intakes, and property searches as needed, distribute mailAccept and log all food deliveries and serve meals to clients. Willingness to complete food safety courseScreen residents and visitors and packages to prevent passage of prohibited articles into residenceUse company vehicle to transport clients to and from appointments in the community and as directed by program managementProvide relief support for 311 operationsFacilitate onsite laundry and shower resources for clientsPerform other related duties as assignedMinimum Qualifications:Two years of related experienceProficiency with Microsoft Office Suite requiredHigh School Diploma or General Education Degree (GED), Associates degree preferredCPR and First Aid certifications a plusExperience working with individuals experiencing homelessness and/or mental health or substance use issues is a plusValid NY, NJ, CT, or PA driver's license with a good driving record, as defined by Breaking Ground is preferredEOE/M/F/Vet/Disabled