Retail Operations Manager

Reporting to the Director of Stores (US), this role is responsible for maintaining and continuously improving our retail operations.Description of ResponsibilitiesOwn day-to-day operational processes across stores and digital, serving as the primary operational partner to both teams and driving efficiency at scaleOversee inventory processing and management, from ensuring inventory is received and checked in accurately and in a timely manner to managing inventory adjustments and troubleshooting discrepancies.Own store facilities management — support floor plans and space planning, building code/safety compliance, and repair/maintenance vendor relationships, including scheduling service visits and driving timely resolution across the store portfolioLead bi-annual physical inventories and the cycle count program end-to-end — including planning, execution, variance analysis, and root-cause resolution of shrink driversIdentify, evaluate, and implement new tools, processes, and best practices — owning the business case, rollout, training, and adoptionOwn omni-channel fulfillment processes in-store, partnering with digital to improve SLAs, accuracy, and throughputAct as a hands-on problem-solver and troubleshooter, applying a commercial, business-oriented lens to prioritize issues by P&L and customer impactOwn store expense centers (catering, cleaning, shipping/messenger, supplies, uniforms, etc.), managing budgets, negotiating vendor terms, and identifying consolidation and bulk-rate savings opportunitiesOwn backend POS administration and serve as escalation point for store teams, diagnosing and resolving issues independently and driving systemic fixes rather than one-off workaroundsLead operational readiness and execution for store openings, pop-ups, and events, from pre-opening planning through post-launch optimizationBuild and own the operations reporting: designing, automating, and distribute recurring dashboards and KPI reporting that hold store teams accountable, surface trends, and translate data into actionable recommendations for leadershipLeverage advanced Excel (pivot tables, complex lookups, nested logic, Power Query, macros) to analyze large operational datasets, store behavior and sales, model scenarios, and build scalable reporting tools