Sales Enablement Manager

We’re hiring a Sales Enablement Manager to coach our inbound sales team to its best performance. Coaching is the core of this job. You’ll spend most of your week listening to calls, sitting with reps, and running coaching sessions. Then you’ll turn what you learn into training, scripts, and playbooks that lift the whole team.What you’ll doListen to and score calls every day, and give each rep specific, actionable feedbackRun weekly one-on-one coaching sessions with every rep, with clear goals and follow-upBuild individual development plans based on each rep’s call data and skill gapsLead live call shadowing and side-by-side coaching, and jump in to model great calls yourselfRun team call reviews, where reps break down winning and losing calls togetherRun regular role-plays on discovery, objection handling, pricing conversations, and closingCoach top performers to get even better, not just struggling repsTrain team leads and managers to coach well, so coaching scales beyond youBuild a coaching cadence and scorecard so every rep knows what “good” sounds likeOwn new-hire onboarding and ramp, including certification calls before reps go liveBuild and maintain call scripts, playbooks, and talk tracks for inbound B2C salesTrack KPIs (conversion rate, close rate, average order value, talk time), and show how coaching moves each oneUse call recording and conversation intelligence tools to spot trends and coaching opportunitiesWhat you bring6–7 years of experience in B2C sales, with at least 3 years spent directly coaching or training sales repsA proven record of coaching reps to measurably higher conversion in an inbound or high-volume consumer sales teamDeep experience in call coaching and call QA, plus a sharp ear for what wins and loses a callA coaching style that’s direct, encouraging, and consistent, and that makes reps seek out your feedbackExperience training managers or team leads to coach their own teamsComfort with CRM and call tools (Close, Salesforce, HubSpot, Gong, or similar)A data-driven approach: you measure what your coaching changesExperience in legal services, insurance, financial services, or another regulated consumer industry is a plusSpanish fluency is a plus