Sales Executive

Company Description Accordia Shipping is a family-owned shipping company dedicated to delivering quality services and outstanding customer care. The company operates scheduled monthly shipments to Haiti, serving customers from Port Everglades, Florida, Newark, New Jersey, and Boston, Massachusetts. Accordia Shipping focuses on reliability, transparency, and personalized service for individuals and businesses shipping goods to Haiti. Team members join a close-knit environment where customer relationships and attention to detail are highly valued. As the company grows, it offers opportunities to contribute directly to operational efficiency and customer satisfaction.Role Description The Sales Executive is a full-time, on-site role based in Fort Lauderdale, FL. This role is responsible for identifying and qualifying new leads, managing existing customer accounts, and promoting Accordia Shipping’s services to individuals and businesses shipping to Haiti. Day-to-day tasks include conducting outbound and inbound sales calls, meeting with walk-in customers, preparing quotes, following up on inquiries, and closing sales in alignment with company targets. The Sales Executive will maintain accurate records in sales tracking systems, coordinate with operations and customer service teams to ensure smooth shipment processes, and provide timely updates to customers. The role also involves participating in local outreach, supporting marketing initiatives, and continuously improving knowledge of shipping routes, schedules, and pricing.Skills and CompetenciesAs a Sales Executive, you will be expected to demonstrate: High sense of responsibility, organization, and attention to details. Excellent interpersonal, verbal and written communication skills. Effective time-management skills and the ability to manage multiple tasks simultaneously. Strong problem-solving skills, including the ability to identify practical solutions and make effective decisions underpressure. A proactive attitude, service-oriented and commitment to continuous improvement. The ability to work collaboratively with different departments within the Company. Analytical skills for monitoring key performance indicators (KPIs).Responsibilities and DutiesCustomer Support and Issue Resolution Manage customer inquiries and requests received by phone, email, and WhatsApp. Resolve problems and provide timely and accurate responses to customer concerns. Handle complaints professionally and effectively to ensure customer satisfaction.Service Coordination and Monitoring Coordinate container equipment placements with customers and carriers. Track placement compliance and related metrics to support logistical efficiency.Status Updates and Communication: Send updated status notifications to customers to keep them informed about their shipments. Provide detailed and accurate information about available services. Maintain a database of customer information to track their needs and preferences for better service personalization.Sales Promotion and Customer Relationship Management: Identify sales opportunities and promote relevant products or services to customers. Foster customer loyalty and build long term relationships. Prospect new customers. Identify business opportunities.Payment and Billing Management: Coordinate and oversee customer payment processing to ensure proper execution. Verify that payments are made on time to minimize revenue delays.Reporting and Analysis: Generate sales management reports for strategic decision-making. Analyze key performance indicators (KPIs) and propose improvements in sales.